Bharti Axa — Life insurance, fraud executives

deep999931

from Rawatbhata, Rajasthan

Nov 24, 2016

Address: 324007

I am deepak patil, placed in kota rajasthan.
Had surrendered policies of bharti axa on 31 may 2016 at your jhandewala office new delhi complaints sent by registered post.
The policy num are as given below :-
[protected]
[protected]
The policy pertains to life secure saving plan for self and my son master takshak patil.
I have been repeatedly trying to contact your manager at bharti axa jhandewala new delhi through tele for the last four months
But there has been poor response from them. Their details are as given below ;-
A) mr alok malviya - broker code num - [protected].
B) mr sujit roy - mob number[protected].
I have been requesting for receipt of surrender of original policy papers either by post / by e mail but it has not
Been forth coming. I would request you to intervene and send me an receipt of my original policies forwarded for surrender
And also give me the status of refund to my registered bank account with probable time schedule for refund of my matured amount please.
This mail is my last resort before i lodge my complaint with consumer forum or with the delhi police please.
Thanks and regards
Please ack

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Bharti AXA customer support has been notified about the posted complaint.

Nov 24, 2016

Updated by deep999931 Dear Mr. Patil,

Thank you for choosing Bharti AXA Life Insurance as your financial protection partner. At Bharti AXA, it is our constant endeavor to provide you with world-class products and services.

At the outset, please accept our sincere apologies for the inconvenience caused to you.

With respect to your email dated October 21, 2016, we wish to inform you that we have arranged for a out call from our customer services and you will receive the same within 24 working hours.

We value your association with us and look forward to consistently servicing your financial protection needs.
this is what i get in return ~!!! the call is still awaited !!

Nov 24, 2016

Updated by deep999931 i just fail to understand is it that difficult for bharti axa to just send me an ack along with receipt of my original policy papers for both policies . and in addition give me the status of my funds and when will it be refunded !
sad indeed !! i strongly recommended to keep away from this company !!

Nov 24, 2016

Updated by deep999931 Dear Mr. Patil,

Thank you for choosing Bharti AXA Life Insurance as your financial protection partner. At Bharti AXA, it is our constant endeavor to provide you with world-class products and services.

Please accept our apologies for the inconvenience caused to you.

With reference to your email dated October 06, 2016, regarding the policy documents submission fro surrender, we wish to inform you that we have forwarded the same to the respective department and shall revert in next 4 working days.

We value your association with us and look forward to consistently servicing your financial protection needs.

Regards,

Sukanya Manjunath
Bharti AXA Life Customer Care

Nov 24, 2016

Updated by deep999931 shall revert in next 4 working days.
4 days not yet over !!! since 6 oct 2016
now its 24 nov 16