[Resolved]  Bharti Axa — No Clarity given while Claiming

Address: Hyderabad, Andhra Pradesh, 500075

I have VW Polo [ Reg : AP28DM9968 ] which got damaged in a minor accident.I went to the VW Workshop in Prashanthi Hill, Khajaguda, Hyderabad and left my car for repairing.I went for the clain through cashless option.[Policy No. I1541993, Claim No.C1196999]
Later i got an sms from one Mr Kishore Kollipara that the vehicle has been inspected.In the mean while I got an sms from the wokshop that a bill of Rs 18269 has been to Bharati Axa.
I did not receive any further information how much was actually being approved.
When I went to get my car back I was told that only Rs 10912 has been approved and i have to pay the rest.
There was no information prior to that was given to me regarding amount not getting approved and when reached Bharati Axa i was told no such information is given and left to the Customer to understand from the policy, Really felt cheated.