Bharti Retail — 4g hotspot network speed issue

Address: Bangalore Rural, Karnataka, 562114

This complaints is with respect to Airtel HotSpot Number :[protected], Complaint NO : 85562566 registered on 28th May 2018.
Let me start from very beginning, i reside in the address that i have provided @ the time of activation, i have well esquire'd before i purchase the device about the network, after checking the Guys in the Airtel showroom said it is absolutely fine and superb network where i reside, and than i go ahead and purchased the device and started using, this deive is mainly used in my residence where my Son will use to connect internet, which is critical requirement for me, and at-times i will also work from home for critical times and odd times where i can't travel to the office, like mid night or early in morning, late in the night, So both my requirements are critical to me and i expect at lease good bandwidth for Download and upload, but most pathetic thing is that the network is so bad it will most of the times never cross 1.5MBPS for download and image upload speed it will be dangling, struggling to reach 0.5MBPS, imagine with this pathetic, worst, disgusting, speed how do we manage critical and daily requirement, and i thought registering complaint with Airtel expecting cust delight and resolution will happen as it shows in their adv or Slogan, but the real fact is its dead opposite, its been almost 2months, still unable to get my promised speed by Airtel and at least 1/2 of that. its been very disappointment being leading company in Telecom airtel is unable to resolve the issue that is registered just 20 KMs from IT Hub of India, Benagaluru and its just outskirt of Bengaluru
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Bharti Retail customer support has been notified about the posted complaint.
Aug 16, 2018
Updated by [email protected]
when they are giving connection nicely taken money for 6 month in advance, when i complaint about speed, CCE and Nodal is telling me that the network upgrade will be done on row, Please wait for ur turn ...the most disgusting ever i have hear'd and come across, I SHOULD SAY THAT ITS JUST CLEAN CHEATING FROM AIRTEL, BY KNOWINGLY THE SPEED OF THE AREA I HAVE ASKED THEY HAVE SOLD DEVICE, IN TOP OF THE THEY HAVE OFFERED AND THROWN IN INTO 6 MONTH ADVANCE PLAN, AND CHEATED ME TWICE AND BOTH THE WAY, IN TERMS OF NETWORK AND MONEY AS WELL.

I THINK THAT STILL SOME RESPONSIBLE PEOPLE ARE THEIR IN ORGANISATION AND THEY STILL VALUE CUSTOMER AND UNDERSTAND THE PAIN AND CRITICALITY OF CUST, IN THAT CASE I REQUEST AN PROMPT ACKNOWLEDGEMENT AND HOPE THEY WILL WORK APPARENTLY RESOLVE THE ISSUE
 
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    Bharti Crescent, 1 Nelson Mandela Marg, Vasant Kunj, New Delhi, Delhi, India - 110070
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