Bharti Retail — Require salutation & action

Address: Patiala, Punjab, 140401

Dear sir/mam,
I am regular customer of your rajpura (punjab) outlet when your outlet open in rajpura (punjab).
From opening date i am regular purchasing but 1st time i was feeling very sorry to say your manager & staff very misbehaver.
I purchase on 08/09/2016 some item but 1 item fair & lovely (for winter) want to exchange because i don’t know about quality
And your staff give me winter cream but not require winter cream so i want to exchange in same advance multi vitamin (fair & lovely).
But not exchange because i have been lost bill inside your outlet.
1st time visit your outlet on 12/09/2016 them staff taken item (fair & lovely) and told me today is my manager not available.
2nd time again visit your outlet on 14/09/2016 then your staff is not available & other person told me i don’t know.
3rd time again visit your outlet on 18/09/2016 then your staff told me manager not agree and not exchange your product.
Still product in outlet not return to me.
Sir for below 100/- i visit 3-4 times at your outlet and you also think how much petrol expanse? i have not time for particular this because i also visiting all over punjab for my job.