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BigBasket.com Complaints & Reviews

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Updated: Nov 9, 2024
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BigBasket.com reviews & complaints page 9

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J
Jas10
from Noida, Uttar Pradesh
Aug 18, 2022
Aug 31, 2022
This thread was updated on Aug 31, 2022
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Late delivery everytime

Website: www.bigbasket.com

Everytime i order from these guys, they deliver my order an hour late. What is the point in picking delivery slot. Customer care guys always give a wrong statement that delivery will not happen today, and other side delivery guy calls and deliver the order. Sometimes their delivery guys lie, and they are like "customer ghar pe nahi tha, address nahi mila. I am facing this crap for the past 4 years, and only reason to order from BB is they...
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Rahulk2022
from Patna, Bihar
Aug 16, 2022
Aug 31, 2022
This thread was updated on Aug 31, 2022
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I will not getting my proper salary

Address: Mahangupur, Patna

I am worker in Big Basket (Night Shift) since 1 months and my salary was ₹12, 000/- with OTT but i will get only ₹6, 200/- at 8/08/2022 and dats 9 - 10 i had a fever soo am not able to go duty at night shift. Soo i will calling higher post employe to complaint this case but he will not doing anything soo i will directly go company at 11/08/2022 too meet HR but he will telling why you will not come to company date 9 - 10 write a leave...
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Pankaj Shete
Aug 11, 2022
Aug 15, 2022
This thread was updated on Aug 15, 2022
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Got Expired Product Check after almost 1 month

Delivered Expired product to me.
Simply Nutra L-carnitine supplement
Order Date: 3rd July
Mfg Date: Jan 2021
Expired Date: Best before 18 months
INR 599...
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M
M@nsi gautam
from Hyderabad, Telangana
Aug 10, 2022
Oct 11, 2022
This thread was updated on Oct 11, 2022
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Order not delivered though payment is done

Address: MBCH girls hostel EFLU University tarnaka near sitaphal mandi flyover

I ordered two amul dark chocolates worth Rs. 220 and made the payment via UPI payment. Next the delivery person Kilambi Naga dheerendra called and said he will not deliver my order and asked me to cancel it. He talked to me very rudely and kept on asking me to cancel the order. I tried to contact the customer care service of big basket but no response.
This is unacceptable. You are creating problem for customers. Please deliver my...
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D
dasheth
Aug 9, 2022
Aug 15, 2022
This thread was updated on Aug 15, 2022
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Milk not delivered as ordered

Address: SUNSHIEN COURT, KALYANINAGAR, PUNE 411006

We have been facing lot of issues with big basket daily. We have been ordering milk on daily basis since last 4 to 5 months now. Last 2 to 3 months every week there are 2 to 3 incedences where the delivery is short. We have been complaing, and every time get the answer that next time this issue will not repeat. Bb daily is refunding the short receipt, but that does not give solve my problem. I have to everytime go out and again buy the milk...
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Vishnu Maheshwari
from Mumbai, Maharashtra
Aug 6, 2022
Oct 11, 2022
This thread was updated on Oct 11, 2022
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Harassment from bigbasket customer care and local employee

I ordered 4 items 2 days ago and had paid upfront for a delivery promise before 10:00 am after 2 days, i.e. 6th August 2022.
On the day of delivery the executive only delivered one of the product at 7:50 am and promised to give the other product same day within the time frame, i.e before 10:00 am.
Without any information, they updated that I have placed a return of the product. This return happened on my behalf from bigbasket...
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R
ranjan2k10
Aug 5, 2022
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Cancellation of product without my consent

Website: www.bigbasket.com/order/NJBPTFO-263558065-310722/details/?nc=oadtls_page

With reference to order no- NJBPTFO[protected] dtd-31.07.2022. One item- Oven cake mix was expected to be delivered on 05.08.2022 (7.30 am-9.30 pm).Delivery boy call with his personal no at 10.15am (twice) that got unpicked as I was not available at phone at that point of time. At 10.17am I called back. The delivery boy understood my location on phone call and assure to come in next 1 hour. But meantime I got a message on my Registered...
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DAVINDER KUMAR NAGPAL
from Delhi, Delhi
Aug 4, 2022
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Non-Receipt of Ordered Products & Deficiency of Services by Big Basket.

I have placed an Order vide Order Ref. No. EXN-[protected][protected], on Monday, 1st August, 2022 with Big Basket and made the full payment on-line on their App. and the items were supposed to be delivered on Tuesday, the 2nd of August, 2022 between 7.30 PM to 10.30 PM, but it was shocking and surprising that the same were not delivered inspite of being at Home during the whole day and my Order Slot was changed by Big Basket on its own, without...
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A
Anupjay
from Delhi, Delhi
Aug 1, 2022
Aug 2, 2022
This thread was updated on Aug 2, 2022
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Poor quality of vegetables

In the order delivered on 1 August, the baingan was rotten (all of it); the tomatoes were stinking and the onions were too small.
Pathetic quality for a TAta company...
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P
Prakashkumar123
from Sasaram, Bihar
Jul 27, 2022
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Cancelled order but amount is not credited in bank account

Sir i have ordered a product in big basket but due to some reason i am cancelling order. After cancelled order my amount is not credit in airtel money wallet . My order date is 18.07.2022. i have complaining big basket and airtel money but they do not reply. Sir please help me to refund proceed my account imadiately ....
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H
Haseeba Tanveer
Jul 27, 2022
Aug 2, 2022
This thread was updated on Aug 2, 2022
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Bbnow didn't deliver my order

I have made an order worth 500 which i have prepaid but i didn't receive it.app is closed later and now I can't track also customer care chat expect us to sit with mobile all time so that I can mssg at their convenient time.so frustrating...
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H
Hrudhaya
from Hyderabad, Telangana
Jul 23, 2022
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Refund both bank and big basket guys are playing with me

Hello team,

I've ordered groceries from big basket on 07/07/2022 costs 3600/- delivery guy failed to deliver that day next day we will be going outstation so said them to cancel the order they said that they will cancel and refund back from that day they are saying to wait 9 days once 48 hours onc 24 hours once but amount wasn't refunded finally they said amount was refunded but I didn't receive any amount i contacted bank...
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F
Farhazwatson
from NEW DELHI, Delhi
Jul 22, 2022
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Wallet showing Negative balance

I ordered 3 items one by one ..but they merge it ...and i cancelled my 3rd item ...
But now still my wallet showing negative balance why ???
Negative -230...
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S
Sisy Augustine
Jul 15, 2022
Sep 7, 2022
This thread was updated on Sep 7, 2022
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Undelivered items - reimbursement

Address: Pattabiram, Chennai

They steal in small amounts from each customer for products that they don't deliver. Regret being a customer of theirs in the first place. I know of very many people losing money with them like this and not get it back. Poor customer service responses, they give you reasons which are another headache in itself not really addressing the issue....
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Punitha naik
from Bengaluru, Karnataka
Jul 14, 2022
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Kyc issue

Address: #3 17th cross 3rd main road, chikkabidrekallu banglore

Hello sir before I update my old adhar so its not complete my kyc now I complete and I want Dhabi membership so please solve my problem re-upload adhar I make re -adhar register...
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S
sankararamanns2014
from Noida, Uttar Pradesh
Jul 13, 2022
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Inducing by false promises and offers to recharge their wallets

Address: Bangalore

The Big basket ran an promotional campaign for milk subscription and to recharge their Big basket wallet. Relying upon this promotion offer, I recharged Big Basket wallet by Rs.2000/- and when attempted to avail the offer of milk subscription, the offer was denied.
Further Big basket is expensive as they charge service charges and it never shown on the price of the product. It is hidden charges and no transparency. So in totality including...
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P
priyanshugtm
Jul 11, 2022
Jul 23, 2022
This thread was updated on Jul 23, 2022
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Not received the order but app show order completed

I placed the order on July 8 2022. and the order is to be delivered on July 9 2022. but as of July 11 the order is not delivered but the app show the order is completed and when I tried to complain it they didn't response to the mail or call.....
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N
Neel Karia
Jul 10, 2022
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Jackfruit included in the bill but not given

Address: Bengaluru

My order number is EXN-[protected][protected]. I did not receive jackfruit in my order but was billed for it (prepaid). The delivery agent said I would get the refund amount in my wallet but I did not get it. I am unable to reach the customer service on the big basket app. Please send me the refund....
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A
Amitvermaaaa1
from Noida, Uttar Pradesh
Jul 6, 2022
Jul 6, 2022
This thread was updated on Jul 6, 2022
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Job careers

Address: Noida sector 41 uttar pradesh
Website: www.bigbasket.com

Hello sir
My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
This was my contact number [protected] help me. Please try my job. I was best my 100%...
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A
Amit ,verma09
from Noida, Uttar Pradesh
Jul 6, 2022
Jul 6, 2022
This thread was updated on Jul 6, 2022
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Delivery boy job career

Address: Noida sector 41 uttar pradesh

Hello sir
My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
This was my contact number [protected] help me...
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