BigBasket.com Complaints & Reviews

Hello. My name is Simran. I am a regular customer of bbdaily. From few months I am facing very serious issue which seems to harrassing me mentally and physically. I was harrassed by delivery agent of bbdaily every morning at 6am for few days in March, as the person use the knock door every morning at 6 am and kept asking my mother ( who use to stay alone) either for the item he mentioned is not of good quality or for any his personal reasons....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Website: www.bigbasket.in

I am buying things from big basket for the past 6 years. Every time they say sorry, and their escalation team call up to apologise but they have not improved till date, infact getting worse with time.

I buy few things from them because they are not easily available or else i would have left these PPL long back.

Just have a look at Saffola Aura Olive oil that I buy because I have thyroid and this i bought on...

+3 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Delhi

I ordered a pressure cooker from bigbasket and received wrong cooker with two different model body and lid so returned it on the very same day. Instead of refunding to my original bank account they refunded to bb wallet. In order to consume that amount I ordered some groceries and paid through bb wallet and remaining ₹45 from my UPI. Bigbasket canceled the order and deactivated my account saying I misused bigbasket. Instead of refunding...

+2 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I had ordered eggs from BB and I received eggs that were broken and infested with worms. Return was immediately requested however till date no action has been taken despite several communications.

BNR [protected] 20240414...

Helpful

3 other people found this review helpful

3 found this helpful

Write a comment

Address: HYDERABAD Telangana

Dear Sir/Madam,
My wife is foreigner and COD delivery boy didn't returned the remaining amount but promised to add in wallet. Why in wallet?

I want return Cash only by tomorrow only
Do I have to waste my time behind this nonsense, they must return cash at DELIVERY all time

Even doesn't know English the delivery person
What is te image giving to foreigners?...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I have ordered ladies finger 1 1/2 kg the original value while ordering in the website it showed which cost around to Rs. 51/-

But in the bill you have changed to Rs.62/- how? This is not the first time I see but sometime I left over. But this again continues means, you have to make compensation for the mental stress and agony . It seems that more than 100 persons may ordered the above item and the company gets credit and customer...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Dear BigBasket Customer Support,

I am writing to express my dissatisfaction with the service I received regarding my recent order (Order BNN-
EXN-[protected][protected] placed on March 8, 2024

To my dismay, the order could not be successfully delivered due to a technical issue which was not informed earlier to us. Despite the inconvenience caused, what is even more disheartening is the lack of communication...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Please refer Order No. #[protected] dated 05.03.2024 for which I paid Rs.802.76 through SBI NET BANKING with Reference No.E240305MYN38NAIGAQYJVPE3 TR TO[protected] INB BBNOW but got a message from you that the Transaction Filed, retry to pay the amount. I did not pay again fearing the same to happen again. The Order is cancelled by you. My account is Debited by Rs. 802.76. Please verify at your end and refund me Rs.802.76 by Reverse Credit.br...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Sorry, I have done wrong complaint. Verry sorry....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: BigBasket

I had ordered on dated 01.03.2024 vide Order no:EXN-[protected][protected]. This order have not been received by me bu in my account it is showing that it has been delivered on 00.03.2024. Please solve my complaint....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

To,

The CEO,

Hari Menon

And Head of Operations,

Dilip Bisht

Bigbasket

Sub :A complaint & Legal Notice for compensation for Rs 100 crore, for cancellation of my orders without my permission, knowledge to protect your delivery servant for misbehaving with my wife and for causing me severe emotional pain, harassment, torture, mental agony to me by cancelling...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Hi my account was deactivated given reasons multiple accounts but I only have one mobile number and hence don't have any other account
Also my account has wallet balance

I am a student and each single rupee is important to me

Please reactivate my account or refund the wallet balance please help...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 500070

I placed a pre-paid order for 26 kgs Sona masuri. Delivery schedule 8-10 AM on 27th Jan 24.
Status was showing as out for delivery till late in the evening.
Mr. Prabha called me around 5.30 p.m. I couldn't take the call as I was driving in full traffic.
I called him within 2 minutes. His phone was either busy or no response.
I kept calling and he responded saying that he's left already and will call next morning...

Helpful

Be the first one to find this review helpful

Found this helpful?

1 Comment

I placed a grocery order on Bigbasket on 14.01.2024.
(Order ID- TKOO[protected]

I did the payment from my SBI Account through net banking (Ref No of Transaction -IGAQSKVJH6)

The amount got debited from my account but the order did not get placed. I called Bigbasket Team and they also confirmed that the payment failed.

Can you please look into this asap and refund my money? This is...

+2 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

1 Comment

Address: 57 Suresh Ch Pal Road, Po: Naihati, Dt 24 Pgs. 743165

The day before yesterday I ordered groceries from Big Basket. The value of the order was Rs. 4217 under Order No. NJML[protected]. My concern is that No.1. Due to the OTP problem on the first chance when I had gone for 2nd time online I was not able instead iI found that the material would be delivered on 3rd dec. between 10 pm to 12 pm on cash on delivery basis.. Since some of the materials were much needed I was eager but the materials...

Helpful

Be the first one to find this review helpful

Found this helpful?

1 Comment

Address: Vaishnavam, Mattom South, Thattaramabalam, mavelikara- 690103

I have been delivered amul fresh cream which is nearing product expiry and SOfit soyamilk of bad quality.I have requested for return of product but they have not picked up the products even after following up for four consecutive days . I am currently in Amritha Institute of Medical Science Ernakulam for treatment from which this order was placed. tomorrow I am leaving the hospital bavk home. I am denied return and my fund is not refunded...

Helpful

Be the first one to find this review helpful

Found this helpful?

2 Comments

Dear BigBasket Customer Support,

I hope this email finds you well. I am writing to express my dissatisfaction with the service I received regarding my recent order (Order BNN-[protected][protected] placed on November 12, 2023.

To my dismay, the order could not be successfully delivered due to a technical issue. Despite the inconvenience caused, what is even more disheartening is the lack of communication and the...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Website: Bigbasket.com

I am sharing my step by step scenario against wrong deactivation of my account .

1- I have ordered health drinks or some health products on 03/11/2023 invoice No. XXXXX ..
2- After delivery i have found that some of your delivered products are near expiry date.so i called customer care and he said your return & replacement will be done next morning.
3- Next day i have not received any call from BigBasket regarding...

Helpful

Be the first one to find this review helpful

Found this helpful?

1 Comment

Big Basket has cheated me. I had ordered a ON Gold Standard Whey Protein isolate from big basket on 08/11/2023, but Big Basket delivered duplicate and fake items with the order ID: [protected]. When I recieved the parcel it is without cartridge packing, I asked to the delivery boy what is that, and delivery boy said "Big Basket deliver the item without cartridge", then I doubted and I made a video while i was opening the item and found inside...

+3 photos

+1 videos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I have been using your webportal in my lap top for placing the order. Off late I am finding it very difficult to use your web site for filling the cart. If any item is selected & added in the cart, an instant message appears saying " This item is not available in your city" and some other item is getting added in the cart. For eg if I select Milk shampoo will get added in the add at times.

I have raised this complaint your...

Helpful

Be the first one to find this review helpful

Found this helpful?

1 Comment

BigBasket.com Complaints & Reviews

File a complaint to BigBasket.com

Complaints recently resolved by BigBasket.com customer care

Most useful BigBasket.com reviews

Featured BigBasket.com consumer stories

BigBasket.com reviews & complaints(1200)

Mental torture

Selling almost expired products and at higher prices

Account deactivated with refund amount in bb wallet

Worm infested eggs

Cash Not Returned

Discrepancy in bill and excess amount being charged

Big Basket refund not given for cancelled order

Failed transaction

Complaint Order No: Wrong

Regarding my orders

Deactivation of account

Reactivation of account

Your bigbasket order confirmation ( EXN-1386129477-20240126 )

Amount debited from bank account but order not placed

Payment and delivery of order

Delivered expiry nearing product and bad quality product and return denied

Refund related issue

Nearly expired product delivered and account deactivated on return request

Duplicate and fake product delivered

Not able to fill the cart while ordering through your website

BigBasket.com Complaints & Reviews

File a complaint to BigBasket.com

Complaints recently resolved by BigBasket.com customer care

Most useful BigBasket.com reviews

Featured BigBasket.com consumer stories

BigBasket.com reviews & complaints(1200)

BigBasket.com related businesses