Blueswift — Delaying the product and customers grievance

Address: Charar-i-Sharief Yousmarg road Gulshan Abad

I have ordered a necklace from blueswift on 20th nov
And it's been more than 15 days but I didn't get my parcel or any other information about the said order
Nor they are responding to my call and texts
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    Charar-i-Sharief Yousmarg road Gulshan Abad
    India
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