[Resolved]  Boat — Airdopes 431 - Haven't received exchange yet

As you can see in the attached image, it's already been 1 month + and I haven't received the exchange product yet. I had to exchange because the airdopes I received were defective (the right side button was damaged). And it's showing "Exchange issued" since 10 days! They aren't giving any updates. When will the order be finally dispatched? Kindly look into it.
Ticket number is 90730.