Boat — BoAt Airdopes 141 white

Address: Andheri, Mumbai

I ordered boAt Airdopes 141 white under the order no. Order No. 164964, on 27th Feb.
Received used and faulty product.
Replacement order placed and they took the product and now its more than 10 days I haven’t got any response.
No response on mail.
No customer support.

I called on their customer support number they dont have customer support executives to speak up.
I even contacted the service centers mentioned on their sites even they couldn’t help me.

I happen to mail them 5 times but still no revert.
Then i happen to out this issue on their official twitter account still i got not so satisfactory answer.

I want a brand new product as i have paid for it.

I want them to compensate for the delay and the unavailabilty they have provided.