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Boat — Boat airdopes warranty

I've registered a complaint for my boat airdopes 381, its been 15 days and I haven't received any updates or my earphones...The last time the status was updated on 19th October...
Ticket number:- 1650120
I tried to contact service centre but they aren't answering my call...
Boat is a reputed brand...& this kind of attitude towards their customers is unacceptable
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