Boat — To complain about the company and its customer service

Address: mumbai

Website: boat.com

Such a worst customer service. never faced this type of problem from the customer service employees. I have given my product for the service within the warranty time but then the company told me that my invoice was invalid n asked me to send it again. when I called them, they said the same n I asked if it would be valid even though the print of the invoice is faded they said yes and once I send them they said they would contact me through email. it is been 2 months since I resent my invoice. today when I called customer service they said the issue ticket number itself is invalid but I don't understand how is it invalid when I got an issue ticket number .they have 3rd party services as imagine marketing. the customer services have told me that the product ticket is not approved by the company but then I told them that it is approved as I got the number and they told me that it is approved by the 3rd party services and not the company. I told them it's the whole responsibility of the company to take the product once sent. n also told me that to send the product n register it properly. I asked them if the product is not with me then how can I register it again then they said sorry ma'am. every time when I asked about the same the customer services have told me that they would connect us with the technical support team n just hung it up. I call them all they say is sorry ma'am for the inconvenience but there is no further progress. On their website, it says that we get the product by 12 to 20 working days but it's been more than that. all I need is my product back.