BookMyBai — Fraud service - no provision but will take payment

I am a customer, booked house help for 6-7 hours, I was told that they would come and I had to pay immediately. I booked help for my parents and asked them specifically to not speak to parents about the payment, but they still did and took payment. And then they didn’t send us service cuz the servant “cancelled”. They basically fleece you of money and give no service. And then for refund they are completely out of contact. Worst possible way to fleece someone. T
Please don’t book a servant through them, they’re completely dishonest