BookMyBai — fraud services

Address: Thane, Maharashtra, 401107

Website: Bookmybai.com

We opted for this agency service for a full time maid. Paid 12000 as agency fee which is “non refundable” by the way.
From the day we hired this agency till date we had to change not less than 7-8 maids.
Every time we would inform the agency of our same requirements & they would send a maid which would leave in 2 days.
Every new maid would not show up for 2 days then come for 2 days and disappear. This cycle has repeated 7-8 times now or even more. Also one a maid would leave we have to continuously followup with the agency to atleast get in touch with them because their point of contact person “maria” would never ever pick up the calls. I have message proof for that as well. Once we got in touch then they would send a maid for interview after 2-3 days who would eventually leave. I have even dropped an email to this company in the very early stage of signup to refund the money but they refused and totally ignored my email. Because of no show of maids we had to carry out all the work and there has been a huge loss to health as well as loss of time & money.

Also i would like to add that the agency asked for salary of the maid for 1 day of trial too which was never informed.
What has the agency taken their fee for? Just to earn interest out of it? I will call this a mere case of fraud as the expected terms that were set by the company themselves were not at all met.

I have screenshots of the chats attached that shows how much we have suffered as the customer of bookmybai

I would like to bring to the notice of the company that rhis will be now taken to the consumer court as we have been mentally and physically harassed.