BookMyBai — refund not initiated

Address: 560013

Website: www.bookmybai.com

I was trying to find a maid on bookmybai.com and to shortlist maids on their website, they asked for a ₹1000/- refundable charge (No questions asked). I didn't hire a maid through them, and asked them to refund the amount. They said that they have already initiated a refund and it will take a week for the refund to be processed. It's been over a week and a half, and after many calls the refund isn't transferred to my bank account yet. There are no response to emails and on call they say the same thing.