BookMyBai — Refund not made of a payment for which service was not rendered

Address: Malad West, Mumbai

I had requested for a maid from bookmybai citing urgent requirement. I was provided with a candidate named parvati whom i finalised and paid rs 11800 on 10 aug 20. But she never joined the work and hence no contract was made between me and bookmybai. I was told that she may join after a week. Though i need maid urgently yet trusting word of your team i waited for a week taking leave from my office. After a week the candidate refused to come to work. I was suggested few other candidates but none of them fulfilled my requirement of speaking fluent hindi and ready to stay in my servant quarter.in case of one maid "saundarya" even the details of age and work experience given were incorrect. She was also not able to speak fluent english as was promised to me. I had mailed to the concerned manager mr rohan on 27 aug 20 asking for refund. However no refund or response was made from their end. They also denied receiving any such mail. So i subsequently sent the screenshots of the mail as well as a repeat mail to them on 28 sep 20.