We did purchased a Bosch dishwasher in Bangalore RDS and CO. They delivered it to our home in hyderabad through logistics after full payment and asked us not to open the package until the technician visit. We did followed all the instructions as per them.
Finally, Bosch technician came to our home to install the machine and removed the package and upon inspecting that he said that the received product was damaged and said that they will replace the product. We waited for around 2-3 days and escalated the issue through Bosch customer care. They took around 20 days to say that they will replace the damaged parts and no refund and replacement is possible. We got little bit confused and didn't left a single stone turned. Finally, the dealer agreed to refund for the machine. Following is the written communication from him and our conversation,
==============================================
You agreed and we waited there for about four hours but we didn't receive payment. Instead you replied that you will not do the payment until you receive the machine.
You wasted our efforts and broke trust in every aspect. The initial e-mail is from your side saying that you will refund us as soon as you receive the screenshot of the logistics receipt (from hyd to bangalore).
Why did you initiate that email if you have concerns about the refund at the time of booking ? We did not break our promise and we booked the machine and sent the receipt. But after listening to you and your team's response towards this matter and after waiting for around 4 hours we cancelled the booking and brought the machine back to home.
I feel very sad about this where there is no mistake from our side and even we waited there infront of a transportation office for such long duration and finally back to home.
I really won't leave this issue and will definitely escalate this through proper channels. I even don't want to reply to this email but as a proof of written communication I am doing this.
On Sat, Apr 10, 2021 at 5:51 PM Bosch RDS wrote:
Hi sir,
Ok Agreed you can proceed it for the shipment.
On Thu, Apr 8, 2021 at 1:24 PM SRI HARI KUMAR REDDY DUSSANI wrote:
Hi Sir,
Following are the bank details. Please add to the beneficiary list and make payment and let me know after you transfer the money. I will check and book the machine through VRL logistics. Also, please acknowledge this e-mail by mentioning the to address.
Bank Details:
Account Holder: XXXXXX
Account Number: XXXXX
IFSC: XXXXX
Branch: XXXXX
MMID:XXXXX
I am just reiterating that the machine will be sent only after I received the payment as we discussed. Also, we are not responsible for any kind of damage during the transportation from hyderabad to bangalore. Please reach out to me in case you have any questions or concerns.
Thanks,
Sri Hari
On Tue, Apr 6, 2021 at 8:53 PM Bosch RDS wrote:
Dear Mam/Sir,
As we already discussed regarding the dishwasher issue, so you can proceed for the shipment of the dishwasher from Hyderabad to Bangalore through logistics providing proof of logistic receipt, Then with immediate effect we proceed for your refund of your dishwasher amount & please share us your bank account details as well.
--
Thanks & Regards,
Clement
[protected]
BOSCH BRAND STORE
RDS & CO
44/2, Dickenson Road,
Near Manipal Center,
Bangalore-560 042
Tel:[protected]
Email Id: [protected]@reflectindia.com
Bosch Services no[protected].
--
Thanks & Regards,
Clement
[protected]
BOSCH BRAND STORE
RDS & CO
44/2, Dickenson Road,
Near Manipal Center,
Bangalore-560 042
Tel:[protected]
Email Id: [protected]@reflectindia.com
Bosch Services no[protected].
==============================================
Upon seeing this conversation by now you should understand the pain I am going through by purchasing the Bosch Dishwasher.
By purchasing this machine by spending hard earned money we are not at all happy. Even it is very frustrating to talk to the dealer, customer care and every one calls and ask the story from the start.
Especially the dealer is did not stand on his words which caused a lot of pain to take the machine to transport office and bring it back to home on my own expenses. Its not only about the money but the response from them is terrible. They say bank transaction is failing for some time and again after that they say they will not send the money until they receive the machine.
Very terrible experience from a company like Bosch and if this issue is not resolve I am not going to leave it here definitely after taking this much pain. Replacing the damaged machine with the new one is my first priority and incase if its not possible take back the machine and refund the amount as soon as possible so that I can purchase another one but not definitely Bosch.
Was this information helpful?
Post your Comment