Bosch Home India Complaints & Reviews

I am filing this complaint against Bosch India regarding my refrigerator, which I purchased around 5 years ago. The compressor has now failed twice, most recently in June 2024. The first compressor was replaced earlier under warranty. I have attached the original invoice and the service history for reference.

Despite this being a repeated failure of the same critical component, Bosch is now insisting that I pay for gas charging,...

Purchased a new Bosch Dishwasher SMS66GI01I from Mathias Appliances, Bosch Exclusive Outlet, Mangalore, Karnataka on 16-Dec-2024. The piece was delivered the next day and at the time of installation the Bosch engineer found that the piece was defective. We requested the new piece replacement, and we were informed that this will be replaced in the next few days. On following up with dealer we are informed that piece to piece replacement will...

I am writing to express my extreme dissatisfaction with the service provided by your team. I had logged a complaint on 09.11.2024 regarding an issue with my washing machine (purchased on 04.06.2022) under complaint number [protected]. During the call, I was promised that the issue would be rectified within 24 hours. However, to date, there has been no follow-up or resolution despite numerous calls on my part.

This lack of response...

This is regarding an issue wherein the service id is : [protected].

Firstly without giving a resolution you folks have closed my ticket I have even bought an extended warranty which is still valid thankfully and you people are fooling around. I have no clue what you folks are doing.

This is really surprising and equally shocking to me your service folks did not resolve my ticket but happily cancelled it [protected]. They came first day asked me to see if Ice forming is happening for 3 to 4 days which I did and shared them the screenshots over whatzapp and the issue was still there.

Also second time they came and put a machine inside my refrigerator and asked me to wait for 1 week after that they came and collected after 2 weeks literally and since they have taken it is totally 4 weeks and today I got to know they have happily cancelled the ticket such carelessness with such a big brand like BOSCH am sure it will be your reputation hit am going to speak about this to all my circles.

You folks are pathetic and good for nothing,

Every time I call your customer care the person says I will put you on priority. Is the priority being assigned to close the ticket without any resolution absolutely disgusting.

Am unable to store items in refrigerator from past 2.5monts as they are constantly rotting such a pain you people are putting me through. No basic common sense in you folks to understand the customer issue.

Regards,
Vishwas
[protected]

Paid for a new dishwasher on 8th Apr'24 and was promised delivery in 15days. Dishwasher was delivered on 25th but when the person came to install it, we realized it was a damaged piece that was delivered. The technician helped raise support for the replacement for a new dishwasher which was told will be delivered in 5days but till now (21st May'24) they haven't replaced it nor have they taken the damaged piece back yet. Wrote to support teams and called them also but they havn't helped much. The shop is not even refunding the amount.

Subject: Urgent Attention Required: Product and Service Issues with Bosch India
Dear Sir/Madam,
I am writing to express my profound disappointment and frustration with the abysmal level of product quality and service provided by Bosch India. In November 2022, I made the regrettable decision to purchase a washing machine from your company under the assumption that it would be a reliable product backed by efficient service. However,...

On December 2021, I purchased a front load washing machine from your esteemed company. Regrettably, the machine ceased functioning on March 18, 2024, which prompted me to reach out to your customer service center for assistance.

A service technician visited my residence and diagnosed the problem as a faulty drum, necessitating replacement. I was informed that the cost of this repair would amount to Ten Thousand, and I would...

We bought BOSCH Front Load Washing machine in 2020, and it got spoilt a month back. The BOSCH technician inspected the product and told us that the drum is spoilt.

We asked him to get it repaired by replacing the drum but he informed us saying drum of that model is not available now and hence we need to buy a new one and they will give us good discount on the new one. To buy a new one (Even after the so called discount that they are giving), I need to pay almost the same price that I paid for my old washing machine. I didn't agree to it as it is not my problem that they don't have that model now. I should not be forced to buy a new one.

I should be given an option to get it repaired and I will pay for it.

The model not being available now is not my problem. I asked them to provide me a new washing machine free of cost as they were not able to get it fixed for which they didn't agree.
After reading all the comments here, I really feel that their customer service is extremely bad and we should stop buying their products
Note : I had all these conversations with Manjunatha G (Manjunatha.[protected]@***.com), Area Manager of JP Nagar Branch and I must say that he is least bothered about the customer service experience and reputation of the brand
We should strictly boycott buying BOSCH products

Hi,
My refrigerator got faulty on 22nd February. I raised ticket with Bosch customer care on 23rd February. they took almost 5 days to align Engineer at home to check and the day he visited the home he charged 800INR for just visiting saying that this charge will be applicable for 30 days. after checking he told us that power board of refrigerator is faulty, and it will cost around 3350 INR. I had no choice at that time, so I agreed, and he left the site saying that he will come after 3-4 days to replace part, now almost 12 days passed there is not a single update from Bosch customer care, I have marked many mails and getting ack' in revert.

It is nightmare for me, If I were aware that Bosch will provide this type of service, I would never go for Bosch.

You can imagine how are we suffering to manage without refrigerator.

Really, I am feeling very cheated now.

Regards,
Subodh Dayma
[protected]

My Bosch washing machine is defective and is causing damage to clothes. I have complained multiple times in the past, but the problem never got resolved. Infact despite requesting for senior technicians they keep sending the service request to the same outsourced agency in our area. The staff of that agency have tried to resolve the problem multiple times in the past and have failed despite charging for part replacements and service on multiple...

We purchased Font load washing machine series 2 E-Nr : WAB1616IN/12, the machine was giving smoke and when technician visited they mentioned that Drum has been moved down and we need to change the entire drum part.

When we requested how much is the drum part they mentioned there is no stock of this model and if so it might cost around 20000 ( For this rate we could get new washing machine itself ) .

We bought...

Buying date 15/10/2023
Bill no . PR2324SA151031
Buyer name V.S. Karthikkumar
Buying from Saravana Stores, padi, chennai -50
COMPLAINT
_--_-----_--------
NOT WORKING from 20.12. 2023
We register complaint in customer care
They check and told we will replace new machine with in a 7 working days, but still now(13.01.2024) they don't replace New machine, nobody response properly and no one told when they will deliver new replace machine.
Please take immediate action and give solution
Please reply as soon as possible

Instalation

I had purchased Bosch washing machine (E.NR: WO1803S0IN/02) on 25/07/2023 from Prabhudesai Electronics Margao Goa. Sale bill Invoice no 8564. Within 8 days after the purchase, we observed that the machine started giving noise while washing/spinning. A complaint was lodged. The technician visited and replaced the drum suspension rods. Even after changing the drum suspension rods, the sound still continued. Again, a complaint was raised, and...

I am facing service issues with my new washing machine which was purchased on 06th Aug'23.

The engineer visited several time and replace various parts but still the washing machine is not working.
02 engineer visited and checked on the issue and informed again they are awaiting few parts.

Seriously very frustrating and Useless service by Bosch.

So I request you to kindly look into the matter to be solved immediately with replacement of the washing machine.

Suggest me to whom I should complain to next escalation team either in India or Bosch GmBH Germany

My washing machine started vibrating during spinning. Raised a complaint with Bosch and said they need to change the shock absorbers. Changed them and paid after a wait of 1 week for receiving the spares. Issue not resolved. Now saying the drum is to be changed. After few days waiting, service center informing spare part not available. My washing machine is only 8 years old. Bosch advertised long spare part support. No I have no other way...

I have requested by your toll free number for the service of my Bosch front loader washing machine purchased on[protected] from Pittappillil Agencies, Vellayambalam, Trivandrum, Kerala vide Invoice No.VLYM-F2SI 750. The main complaint is leakage of water from its bottom side and it is not in working smoothly. I have made a Service request from Mob. [protected] in your toll free number by which it is seen registered a Service Complaint vide No.[protected] and the job is seen assigned to Mr. Sankar, Technician. Even after 10 days, he did not care to attend the complaint and the company is also not caring to see whether the complaint is got cleared or to depute another man to attend the complaint. Please, take necessary steps to cure the defects at the earliest.

I had registered my complaint in Bosch on 9th September 2023. One technician came to check and said that there is issue with motor so needs to be replaced. the washing machine is in warranty. Since then till now I have received no update on it. no one is picking up my calls, no one is able to answer what is the delay. To avoid these issues I had invested in a good company washing machine Iike bosch but with the problem I am facing I would never recommend any one to buy this product. My complaint no. is[protected]. I want it to br resolve as on yesterday... this is ridiculous that a motor is taking more than a month to come. Never expected Bosch company to be so laid back. Very bad decision to buy Bosch company washing machine.

Bosch Company has not refunded my amount deducted for extended warranty claim after sharing the cancelled cheque as requested by them and it's more than 2 months now and still no refund done despite multiple email and phone followups.
Please have this escalated to highest level to resolve quickly and refund my amount.
Order id - AWC Number ELBOJF212740

With great regret I am composing this mail, having believed in BOSCH company, as good brand, bought Bosch True mixx Mixer Grinder 1000W MGM8842MIN8509, On 27/10/2022 from Amazon. since I purchased mixer has been serviced at least 3 times and I am fed up to raise complaints every time....