| Address: Ghaziabad, Uttar Pradesh |
Please see the enclosed photograph of what Bosch is selling in India. This is spider of Widely advertised Bosch Avantixx washing Machine WAS24460IN 8 kg model which I purchased in May 2012.
Earlier to this I was using Electrolux aquashower frontload which lasted for 18 years with regular change of bearings every 4-5 years which I used to do myself.
This time, since the machine was just out of warranty, I opened this machine for the first time expecting bearing failure, I was for a big shock. Only light use that too on alternate days did this to the spider holding innermost drum. German machines are known for their metallurgy, but here I find a cast iron spider that has just rusted within such short span. The reason for this I think is attributable to peeling off of galvanized layer which otherwise would have saved the cast iron beneath. Any replacement is likely to meet the same fate.
Shri Krishna Sirivastava from Bosch Delhi When informed about the failed part that too within such short span, promised that he would get it investigated and will be sending an Engineer.
The Engineer Shri Pankaj came today and informed that the problem of rusting of this part was unique for this machine as he has never seen similar failure of parts in other Bosch machines
With all the bad experience as mentioned above, I feel bad that I bought a product which failed prematurely specially when I moved from Electrolux to Bosch . Moreover the thought of landing in same situation after 2 years of changing this part based on the fact that metallurgy of the part is very poor and it rusts even in normal use pains me.
I request Bosch India to take my complaint about this product seriously, as I am sure many similar product will be on their way for your service engineers and your company will take severe beating in sales when the word spreads about the quality of this product. My mother who purchased IFB washing machine also nearly the same time as ours is very happy she did not buy Bosch.
I would request you to get the machine repaired free of charges even though officially its warranty has just expired ( 3 months) since basically it is a manufacturing defect of a critical component of washing machine which should not have failed.
Expecting a positive and early response.
Regards,
( V. D. Sharma )
Dy. Director Railways
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