Avr Swarnamahal Complaints & Reviews

This is murugesan I bought gold chain from avr swarnamahal salem branch on 27th November 2022.with in one month my chain get damaged.Reagarding this issue I abbroached salem branch manager, they said we couldn't provide new chain instead of damage chain .they only provide recorrect service for damaged chain .because of this issue how can I trust them?? How can I purchase again from the shop??...

Yes, I also had faced same Jan 26 2022. My saving plan value was 55000 and my accumulated gold was 12.345 grams.
I thought If I take 20 grams I need to pay only left 6.765 approx. But they considered current gold rate for all 20 grams.
20 * 4590 (Yesetrday's gold rate).

Total value comes 1, 05, 720. They waieved off wastage only 10 grams. I am not sure.
I am not sure why they charging or considering current...