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Bb Daily Complaints & Reviews

S
SC321gen
from Mumbai, Maharashtra
Nov 19, 2023
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For One week BB Daily Milk delivery is in total mess for Pune Hinjawadi area

Address: Hinjawadi, Pune 411 057

This is to inform you that for last one week starting from Diwali, Milk delivery is in total chaos and there is no information about any status of Delivery- Everyday morning we start doubting whether it will be delivered or delayed or will not be delivered at all.

It would have been better if you would have stopped for last one week and asked customer to purchase from outside. Even today also, like every other day, we are in...
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Lakshmipriya Anand
from Kelambakkam, Tamil Nadu
Aug 8, 2023
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Excess delivery charges on milk delivery without prior information

Address: No 151, 3rd Main Rd, Parthasarathy Nagar, Balamurugan Nagar, Sakthi Nagar, Thoraipakkam, Tamil Nadu 600097
Website: www.bbdaily.com

BB Daily from whom we are procuring milk for everday consumption, they were charging Rupees 2 towards the same. Suddenly without any prior information the delivery charges have been doubled to Ruppes 4 from May 22nd. As it was never informed to us by SMS or Phone call we called BB Daily customer service - the customer service agent was very impolite and kept repeating the information was posted in the app one week beforev the hike in charges...
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T
Twinkal91
from Bengaluru, Karnataka
Aug 7, 2023
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Amount got deducted without delivering products

Amount got deducted for the undelivery product. I have complain to support & got refund. Again second day they deducted back for the same product. And this mistake they du repeatedly. When you complain they give refund and within few hours they will deducted back. I feel this is unethically behaviour of support or company. And give unnecessary stress to customers. I am tired of this continues wallet tracking & complaining activity. I want...
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A
Avijit Guin
Feb 14, 2021
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Inappropriate delivery and missing quantities

Address: grievanceofficer@bigbasket.com, bbdailysupport@bigbasket.com, 080-43133133
Website: www.bbdaily.com

This is to notify that BB Daily folks had been doing all sorts of malpractices while delivering daily groceries.

There had been a lot of complaints registered but still, the QA/ QC checks are not been imposed as a result the quality of the service had deteriorated a lot.

There had been even theft of the packed items noticed by tallying the weights mentioned and pack quantity when re-weighted.

Still,...
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S
Smily Chugh
from Mumbai, Maharashtra
Sep 16, 2020
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Dangerous delivery system

Website: Big Basket Daily (BB Daily)

1. Everyday products delivered are incomplete.
2. Since 1 week delivery boy updates it as delivered on app but never does that.
3. Milk packets are soiled with mud and dirt.
4. Even during pandemic their Delivery boys are so irresponsible and careless. They simply THROW MILK PACKETS AND OTHER PRODUCTS ON DIRTY CORRIDOR FLOOR despite bag hanging on door. (I have attached few pictures and proofs)
5. Customer care...
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M
minkumax
Aug 6, 2020
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Old milk pkts

Address: A-1406, Ajnara Integrity, Rajnagar Ext.

I have subscription of amul gold 500ml 8 pkts subscription and daily i get milk of next date means fresh. But today i got same date milk means the pkts which was created one day before. This is completely unacceptable by bb daily....
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Sandeep suna
Jun 29, 2020
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Credit not reflecting.

Hi,

We have done the recharge of wallet on 3rdjune 2020 vide 2 transactions of 1000 rs each with following upi reference.
1. Upi/[protected]/easebuz, beneficiary hdfc bank
2. Upi/[protected]/easebuz, beneficiary hdfc bank
Now one of these transaction has been showing successful, while another not, upon confirming with my bank and raising complaint they have written the following mail stating that the...
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kiranb2010
from Hyderabad, Telangana
May 6, 2020
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items missing in delivery - no refund - no support team response

Address: Hyderabad (Trishala The LIFE apartments, Bikshapathi Nagar, Hafeezpet, Hyderabad)

Dear sir / madam, this is kiran and ph number is : [protected].
I have seen bbdaily cheating customers by not delivering orders or missing part of deliverables but charging customers. They simply escape by saying its delivered at gate or so... For big orders it is a problem where delivery boy don't even check with customer to note whether all items are delivered or not. I faced this situation multiple times... One for milk packets....
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On apr 9th, the products which i have ordered are not delivered and not received any call or message from bbdaily. When i checked the status from bb app i noticed that the products are all marked as delivered and money was already deducted when i placed the order.

I have checked with their chat support, and they have informed me that the product is delivered to the security person, but that is not the case and it's not delivered...
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G
Gayathri Munnangi
Apr 30, 2020
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missing milk and curd

Address: Bangalore
Website: Bbdaily

I am using bbdaily from last two months and in current month we have not received items 6 times

Though we comained it all 6 times only one time they returned money and no action has been taken or no updates given by them

Once we keep money in their basket you do not have option to take it back also...
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Address: D-51, Goyal Complex, Opp. Ashima Towers,
Website: bb daily ervice provided by Bigbasket.com

I am residing in goyal complex flat no d-51. The society has six blocks viz, block a, b, c, d, e and f with 10 floor and 4 flats on each floor located in a compact area with only one entry and exit point. The society has not imposed any restrictions on persons delivering essential services to the residents of the society. On 31 march 2020 morning when i got up i found my basket empty meaning the milk was not delivered. I inquired with my...
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