Central Railway Complaints & Reviews

I had booked on 16529 a ticket in First AC to Bangalore for 25th of December 2010 on the 19th of December and my status was W/L 1 and till 4 PM there was no notification of the status of my e ticket and I was 20 Kms away from station, I called 131 of Gulbarga and they said I had to come to station to find out about the status of my booking, 139 was not working on that day, and IRCTC site showed me as W/L 1 even at 4.30. the departure of the train is 6.40 PM. If I come all the way to Gulbarga to find out if I am still on WL what an inconveinience it is for me? When I contacted Solapur I came to know both the First AC quota are lying vacant and they arranged for a room for me!!!!!!! my wife was booked earlier in A/C two tier in A1 coach and since another seat was vacant I requested the conductor to upgrade her. We both are senior citizens, when he brought the receipt he asked me to pay the full far for her as the female senior citizen facility could not be given to her in such upgradation!!!!! even when auto upgradation facility is avilable,a punishment for the snior citizens. because of the kindness of some one at Solapur I could travel that day otherwise both seats could have gone vacant, who cares for the loss of railway? and inconveniene for the passenger? the reservation status could be informed at least 12 hrs before the train deparure so that the pasenger could plan alternative arrangement as the e ticket is not allowed to enter the train even to bargain with the conductor..

Sir,
Due to winter season sunlight becomes dim early i.e. upto 6.00 p.m. there is very poor light on the bridges of Thane railway station. Besides the bridges are too small for big crowd , due to poor lighting there is heavy rush everyday after 6.00 p.m. and also huge crowd is coming on the bridge due to peak period. It results in overcrowding of bridges as people cannot walk through fastly on the bridge due to nonavailability of light which in turn results in chain pulling, eve-teasing and other antisocial activities . I fear it may lead to serious injuries due to heavy rush in future. I have tried two times to complain this fact to station master of Thane station. However reply from the person holding the chair was not positive. Instead he told me to put my complaint in writing. Is he unaware of this geographical reason of big nights n small days of winter ?

I am regular traveling by mumbai local train. As I am working in pvt. firm I dont have holiday on all bank holidays. But I noticed that on Bank Holidays Ladies Special train
of Central railway has been always cancelled. And also there is announcement that
as bank holiday train schedule will be as per sunday train schedule. I would like to
bring to notice to railways dept. that like me there are many womens are there who
go their office as they dont have all bank holidays. It seems that Ladies Special of
Central railway is running only for those women who work in Govt. and Bank. Sp
when these women are on holiday train should be stop.
So there is request to central railway dept. that please dont cancel Ladies Special Local on holidays as there are many womens are working on many bank holidays.
Thanks
Sangita

This is to bring to yourkind notice that the Nahur Station started working with effect from April 2006 but as on date nothing is properly done. No shed is put for ladies as we find it very difficut during monson and summer seasons in
NAHUR STN.

There is no proper indicator in the Nahur Stn. in the morning till 8.30 a.m.
When we come running to catch the train, if there is no indicator we are not aware which train has gone and which is coming.

My friend had been to Wockart hospital with her mother who was ill. After her treatment she was going to Nahur Stn to catch a train. As it was raining heavily, she has to walk all the way near Wockart hospital to climb the bridge. There should have been one more bridge at the entrance of Nahur Station in the West on the Link Road to help sick people, pregnant ladies and other school, college going children to catch the train.

I myself had bitter experience as i am staying in Link Road and has to walk a lot by which time you are likely to miss so many empty trains and hence my humble request to please take the matter seriously and please set right the station by keeping the train Indicator in order and also to provide shed and bridge to climb.

Millions of thanks

Mrs. Balasubramanian

Dear SIr / Madam,

In central railway line, in the First Class compartment lot of Baggers / Railway Employee / Workers /Hawaldars are Travelling without Tickets.

You have to take necessary action, Specaily in the KASARA TRAIN. After Kalyan station lot people are claimbing in the first class compartment with out Tickets with heavy luggage. If your TC want to complete there month quota then this the best option.

IN 7.02 P.M. Train from THANE.

You have to check the first class compartment after kalyan station up to titwala you will get definatly 25 to 50 People Travelling without Tickets.

Regards,
R.P.

Dear Sirs,
On 24th May 2010, I travelled with 7 of my family members from Mumbai to Coimbatore in the 3rd AC coach of 1013 Dn Kurla - Coimbatore Express. The PNR number of our tickets were [protected] and [protected]. Of the 8 tickets booked, 7 were in the B-3 coach and 1 was in the B-2 coach. Despite having confirmed tickets we were surprised to note that all our side berth seats viz. 40, 48, 56 and 64 in the B-3 coach were occupied by RAC ticket holders and their contention was that we had the right to occupy the berth only and not the seat. We were surprised at this rather quixotic logic being given at us and approached the TTE to help us in this regard.

Far from being helpful, the TTE (Badge no. 239, name plate was not legible) of the B-3 coach was rude, abusive (his comment was " Tum Ko Dimag Haain Ki Nahin") and uncooperative. Not only was his beviour bad, he flatly refused to give the complaint book, loudly shounting "Jo karna hai kar lo".

Needless to say we had a very uncomfortable journey unable to occupy our confirmed seats throughout the long journey.

I would like the Railway authorities to answer the following questions:

!. All other fellow travellers who have confirmed berths, have access to both the seat and the berth. How come inspite of paying the full fare for all our seats we were not allowed to occupy our legitimate seats?

2. How can a Railway Official like the TTE use abusive and rude language with a passenger?

3. How can the TTE refuse to give the passenger the complaint book and talk nonchalantly about the same?

I would expect an early response from the Railways on this matter, failing which I would be forced to escalate this matter to the Consumer Court.

Thanking you,

Yours truly,

Venkateswar V.
8/25, Piramal Nagar, Goregaon (west), Mumbai - 400 062.
Tel.: 2875 5702. Cell.:[protected]
[protected]@gmail.com

Lenovo Think Centre Desktop PC machine Sr.No. 1S9439-BD3-L947357
CD ROM not working at all. Machine is under warranty.

Contact Person - Mr. N.S.P. Patnaik
Address - Central Railway, CCM (PM)'s Office,
New Annexe Bldg (Railway Court Bldg), 3rd Floor
CST, Mumbai-400 001

Contact No. :[protected]
[protected]

For patients,the going gets tough on Parel FoB

TIMES NEWS NETWORK

Mumbai: Although Parel has undergone a massive makeover,its railway station seems to have been caught in a time-warp.There is only one foot-overbridge for Parels increasing number of passengers,inconveniencing thousands of patients who alight here during the rush hour every day.
Every morning,it is pathetic to see cancer patients holding urine bags or handicapped patients struggling to get out of the station, says Dr Armaity Dehmubed,lecturer of preventive social medicine at KEM Hospital.
Parel has the highest density of hospital beds in the city as it has four big hospitals within a radius of a few kilometres.The central government-run Tata Memorial Hospital,civic-run KEM and Wadia hospitals and ESIS-run Mahatma Gandhi Hospital.There also is the oldest eye hospital in the city,Bachaooali Eye and ENT Hospital.
This means the Parel station sees many patients getting off early morning.Last week,a young mother was in tears as she struggled to hold her 15-day-old baby en route to Wadia Hospital.The doctor ultimately had to walk ahead of the mother to make little space.
Another regular at Parel station,Kalyan resident Sanjay Ghavate,is on a mission to get an additional foot-overbridge for the station.I have got 250 signatures,written to Central Railway general manager,MP Milind Deora,MNS chief Raj Thackeray,among others, he says.His concern is the instinct among people to cross the tracks instead of waiting to climb the crowded stairway.There is a railway workshop in Parel and its employees,too,are forced to cross the tracks, he adds.
Ghavate points out to another aspect.In the last two years,the commuter traffic at Parel has shot up a great deal.Many malls and offices have come up in the Parel-Lower Parel block.Many youngsters who work here travel via Parel station.Central Railway statistics show that there has been over 30% growth in passenger traffic at Parel in the last two years, adds Ghavate.
A patient with a chronic disease who goes to KEM Hospital on a regular basis,said,As OPD registration at these hospitals is open between 8.30 am and 10.30 am,the rush of patients is highest in the morning.With a single bridge,it is a struggle even to keep standing in one place as there is such a huge crowd.
CRs chief PRO S C Mudgerikar says that the authorities are aware about the situation at the Parel station.The MMRDA had given a proposal for a skywalk.Now that the government has decided to review its skywalk policy,we are not sure about the project, he said,assuring that if need be,the CR would make a new walkway at Parel.


NO ROOM: Patients have to grapple with crowded trains,and at Parel station (above),it is difficult to negotiate their way out during peak hours

The Hon'ble Rail Minister,
Rail Bhavan,
New-Delhi.

Respected Madam,

This is to bring to your kind attention that the Hon'ble Social Justice & Empowerment Minister Mr. Mukul Wasnik has requested to all of Ministers and State Government to make such facilities in Government Buildings and Organisations so that all of the disabled persons can easily access to the facilities. It is pertinent to observe that despite the civilians as well as commuters of rail department had requested for providing ramp of Foot Over Bridge at Dhamangaon Rail station in Nagpur Division, they are reluctant to make such facility available to this stations for the reasons best known to them. In light of recent developments, we expect that your ministry will take necessary steps to make this facility available on Dhamangaon Rail Station in Amravati District of Vidarbha more particularly in Nagpur Division area.

We shall be grateful to your good-self if ramp facility on foot over bridge is provided at the earliest.

Thanking you with kind regards,

Yours faithfully,
ashok bhansali
Dhamangaon.

The people staying beyond Kalyan especially Ambarnath / Badlapur / Karjat side facing a lot of problems daily. The central Railway should think over of rapid development in Ulhasnagar / Ambarnath / Badlapur side.
The think is we have wait for more than 30 minutes for a train in Ambarnath & 45 to 1hour in Badlapur to catch a train as only 7 & 17 Kms from Kalyan respectively. I can show some example in the morning peak hours, in Ambarnath for going CST after 9.07am Karjat local only 9.37am Dadar where a 30 minutes gap due to Deccan Queen. The solution is start a down local from CST / Dadar reaching to Ambarnath in between 9.06am & 9.36am and get return trip. Also pl introduce a Badlapur - CST local leaving by 8.50am at Badlapur. Also in the evening earlier there was a slow local leaving Dadar for Badlapur at 5.13pm but now it runs upto Kalyan only. Then the solution should be 5.24pm Kalyan fast extended to Badalapur but it is not done making harrasment. Pl think about the people staying beyond Kalyan little bit.

name: RAMAN SHAMJI GOHIL
AGE:38
OCCUPATION : CENTRAL RAILWAY EMPLOYEE
RESIDENCE: SURYAKND MAHAPURUSH COOPERATIVE HOUSING SOCEITY, G-WING, HOUSE NO 24, GROUND FLOOR, GUNPOWDER ROAD, NEAR DOCKYARD ROAD STATION, MAZGAON, MUMBAI 400010
MOBILE: [protected]
ON THE DAY OF DUSSERA i.e. 29th of SEPTEMBER 2009 AT AROUND 7:30 IN THE EVENING WHILE WATCHING THE BURNING OF EFFIGY OF RAVAN AT AZAD MAIDAN NAGAR CHOWK SOME ONE PICKED MY POCKET WHICH CONTAINED AMONG OTHER THINGS/DOCUMENTS, MY PAN CARD BEARING NO: ADZPG9996P
I HAD NABBED THE SUSPECTED CULPRIT AND HANDED HIM OVER TO THE ONDUTY POLICE CONSTABLE WHO ASKED ME TO REGISTER COMPLAINT AT AAD MAIDAN POLICE STATION.
AT THE POLICE STATION I WAS GIVEN A CERTIFICATE FOR THE LOSS OF DOCUMENTS WHICH ALSO CONTAINED MY PAN CARD.
I HEREBY REQUEST TO ARRANGE TO ISSUE ME A DUPLICATE PAN CARD.
THANK YOU

[protected]@gmail.com

Daily we are traveling fr BADLAPUR to DADAR/CST. We hereby want to raise an attention for following points: -
1. For KHOPOLI/KARJAT/BADLAPUR route train frequency is very much poor as compared to commuters rush. Frequency of other trains like THANE/DOMBIVLI/KALYAN has been increased over the years; but since many years LONG DISTANCE trains (KHOPOLI/KARJAT/BADLAPUR) which carries huge crowds has less frequency. We actually need trains at least for every 15minutes. Increase no. of trains in morning hrs towards up-side-CST and in evening towards down-side - KARJAT.
Commuters from other stations mostly travel by these long distance trains; since these are fast and KALYAN ot THANA trains are mostly slow or semi-fast. Because of the other people rush, the long-distance public like us cannot get in trains easily. In western railway, train frequency is every 3minutes on both fast as well as slow tracks. But the same is no where observed in central railway. Also there are 2ladies special train running from Borivli and Virar in western railway; but in central there is only 1ladies special from kalyan; which is of no use for commuters beyond KALYAN; where there is the maximum rush.

2. We Ladies Commuters also want to complain against the newly added 12coach trains in railways
a) These are very much un-comfortable and insecure to travel.
b) These trains had very less space at the seating arrangements.
c) The door rod is made of very smooth finishing metal which doesn’t give a grip while getting into train also we can’t take other support since the door’s doesn’t have a handle.
d) In middle ladies compartment, whole third door space is been transferred to handicapped ones. Kindly note that there are only 3 compartments for ladies commuters, in that also some space is been shared by other public, how can we travel? Why can’t space from general compartment be used; which has almost 9 compartments to travel.
e) In the old trains, we used to stand in 2 lines though we don’t have seats. But in these new trains, we can’t stand properly in 1 line also.
This design is not at all feasible & suitable for Indian Conditions.
PLEASE STOP RUNNING THESE NEWLY ADDED 12COACH TRAINS ON LONG DISTANCE. INSTEAD RUN THOSE ON SHORT DISTANCE LIKE DOMBIVALI/THANA/GHATKOPAR/KURLA.

Hope our concern will be considered by Mumbai Central Sub-urban Railway.

thanks & regards,
anjali

To,

The Additional General Manager

Director of Public Grievances

Central Railway

Vashi, Navi Mumbai

Subject: Complaint regarding the inadequate ticket books faclilities and arrogant attitude by the ticket counter staff at Vashi Station

Respected Sir,


On 13th May 2009 I rushed to Vashi station by around 7:15 am since I wanted to travel from Vashi to Bandra, I planned to catch 7:27 am Andheri train.

I was not having coupon booklet so I inquired at the ticket window where the lady staff at the ticket window said me she don’t have the ticket coupon.

When I asked her will I get the coupon she didn’t replied me then the passenger in the ticket queue said me you will get it in the next counter I immediately rushed to the next window and I inquired to the staff in next window regarding the coupon he said coupon book of Rs 50/- is available so I immediately handed him 100Rs/- note by that time lady staff next to him prompted him not to give me the coupon.

On listening this he started behaving rudely he said me to give the change I said him I don’t have the change then he said me then take your money back we also don’t have change.

I said him that I will miss the train he suggested me I can take the next train, I explained him Andheri train after 7:27 am is at 8:15 am and I will be late, since I was suppose to reach by 8:15 to the seminar in Bandra.
Still he kept me waiting till almost 7:25 am and rather paying attention to me kept giving the tickets to other passengers, I said him since lot of passengers are giving him the change he can give the change of Rs 50/- back from that to me but he was not ready and by 7:25 am he gave me the coupon book.

Immediately I took the the coupon rushed to Ticket validating machine, I punched the ticket and rushed
(literally running) to the last platform to catch the train.

There would have been no problem of running and catching the train had I been not the seven months pregnant lady.

Really a great attitude your staff have towards the passengers they don’t even look that the lady is pregnant and still they make me wait in the queue and bcos of them I have to literally run to get the train and the stomach pain I have to suffer in the whole journey after running.
Your staff should really be appreciated for this behaviour, even the fellow passengers shows the humanity .
Are your staff are not taught how to behave with the passengers.I think they need to get trained in the humanity or behavioral training with the passengers.

This is not the first time I was not offered the coupon book by the lady staff at Vashi station but twice or thrice it happened with me. I ignored it but yesterday's event was really horrible and memorable.

Is the lady staff not interested in the Railways profit bcos she doesn’t give the ticket booklet and due to this railway only losses the passengers.
I don’t understand is that lady has some personal problem with persons asking for coupon book.
Or that booklet is not for sale then why it is kept at every station?

I have never experienced this situation for last 25 years in Western train, but I think this is really horrible experience which I will be remember of.

I was going to complain this to the railway officer about there behaviour but since I was to rush to the seminar so couldn’t complain.

Being Vashi resident, now I will have to think twice before going to the Vashi stn to get the coupon booklet no idea with what lady will humiliate me with..

Really bad but true experience.

Hope the necessary steps are taken on this issue.

Regards,
Helpless Passenger

To
The Central Railway Department

Dear Sir,

This is to get to your notice that in my short Travel to Mumbai - Lonavala - Mumbai in the AC Chair car Compartment I observed that all common season pass holders could get in and be seated without any objection from the TC.

What I fail to understand is the fact that rates have been hiked for special facilities like an AC to not only give comfort but safety as well. If all season pass holders could enter and take seats why are we paying extra for an AC Cahir car; can't we travel with seasons ticket rates as well?

This is not a one time incident. There has been proper through and fro from Kalyan Karjat in these compartments. It is so uneasy for a lone lady traveller to sit in midst of this weiry crowd and get off the train like we do in a second class pushing people around.

I request you to kindly look into this matter as this will not only save inconvenience for people like me but earn railways a good amount of fine money if the TC in this part of IR pay attention to their job.

Regards

Renuka Desai