Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.4
Updated: Jan 2, 2025
Complaints 2413
Resolved
1518
Unresolved
895
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Recently resolved complaints

View all complaints

Most useful reviews

67
payment successful booking pending
51
money deducted from bank but ticket not booked.
23
cancellation of train ticket

Featured stories

IXIGO is not issuing full refund as mentioned/promised in the flight ticket
I am complaining about the refund against cancellation of my flight ticket
Cashback promised by Ixigo and Ola is not being issued to me

Ixigo reviews & complaints(2413)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
dd56248
from Pune, Maharashtra
Jan 2, 2025
Report
Copy

total scam misleading ad, saying 3x where as they come up with t&c while refunds

Address: dewa

This is regarding the train booking which I did in IXIGO site (PNR# [protected])( BOOKING ID:IXITRS[protected]), after seeign the claims in their ad/banner confirm ticket else 3X return with no terms and conditions remark in it or * mentioning in it .

But surprisingly after my tickets not confirmed I didn’t received the amount as promised by them .
In summary
I paid total amount = 8368 /-
For which...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
surajtvpm
Sep 27, 2024
Report
Copy

Wrong pf shown through ixigo app

My incident is as follows
I was entering to pf 3 through the rear entry of Mangalore Rly Station Maveli express Mangalore to TVC
time 5;10 pm
Departure time 5.30 PM
I was travelling with kids' baggage etc

See parked train @ pf 3

We entered the train b4 3ac

Once we entered the train the lights were on, since the train was not moving as expected I checked with the attendant...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rabinaa
from Mumbai, Maharashtra
Sep 24, 2024
Jan 22, 2025
This thread was updated on Jan 22, 2025
Report
Copy

Ixigo customer care

इक्सिगो ग्राहक√ आप ixigo हेल्पलाइन} नंबर +91/7541-*005~700 पर भी कॉल कर सकते हैं … मैं ixigo पर शिकायत कैसे करूँ? ग्राहक√ आप ixigo हेल्पलाइन} नंबर +91/754-*1005~700 पर भी कॉल कर सकते हैं…...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
R
Rabinaa
from Mumbai, Maharashtra
Sep 17, 2024
Jan 9, 2025
This thread was updated on Jan 9, 2025
Report
Copy

Ixigo toll-free number (7541-OO5-7OO)

How √do I complain on ixigo?( 7541-OO5-7OO )customer√ you can √also call on ixigo helpline} number+07541-OO5-7OO .ixigo customer√ you can √also call on ixigo ......
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rabinaa
from Mumbai, Maharashtra
Sep 17, 2024
Jan 9, 2025
This thread was updated on Jan 9, 2025
Report
Copy

How do I complain on ixigo?

How √do I complain on ixigo? customer√ you can √also call on ixigo helpline} number+[protected].ixigo customer√ you can √also call on ixigo ......
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Marsaqm
Aug 20, 2024
Report
Copy

refund not issued for colombo

Address: Gurgaon

Hi
I booked a ticket via IXIGO from Chennai to Colombo, they deducted my money. I received another email stating booking cannot be made. refund will be issued in 7days. I have still not received any refunds. I have tried to email and call they have not responded. I have provided booking details below.

Booking made on 30th June 2024
Booking ID IF[protected]
Name:Aquilla Maria Anselm....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aarzoo14
Jul 18, 2024
Report
Copy

Refund for cancellation

My flight (spicejet- flight no.- 8448) was cancelled on 17th July. And I haven't recieved the refund.
Spicejet confirmed that they have initiated the refund and have asked me to contact you.
Kindly look into the matter keenly, and please provide me with further details and refund update.
Thanking you....
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Naman1510
from mumbai, Maharashtra
Jul 11, 2024
Report
Copy

Refund not recieved from ixigo

Hello sir, i booked a flight from mum to delhi on 13th june for 22nd june through ixigo. i cancelled it with the parent airline that is akasa air, and they processed my refund to the third party ixigo, but i have not recieved that refund from ixigo which akasa air gave them. please look into this.

My flight details:

booking id: IF[protected]
Naman Agarwal
Akasa air qp1120
Mumbai to delhibr...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Suruchi Naik
Jun 3, 2024
Jan 9, 2025
This thread was updated on Jan 9, 2025
Report
Copy

Booked a train ticket with TRIP ID IXITRS[protected]. Ticket was booked on 1 June 2024 and the same was cancelled on 2 June 2024 due to failed booking. The money was not refunded to the bank account whereas it showed that refund is initiated and is completed.
Ixigo customer support has been notified about the posted complaint.
View replies
Hi Suruchi, we are unable to see your booing ID as it is hidden by the platform. Please reach out to us via [protected]@ixigo.com
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Kiran Pisekar
    May 14, 2024
    Report
    Copy

    Address: j 103 , queens tower , opp medipoint hospital , aundh , pune

    I had booked flight ticket from pune to ahmedabad akasa flight no QP1509, PNR C95K3A on 13th may 2024.
    I ticket issued by ixigo showed seat 16 E alloted to me. While web checkin there was no seat alloted to me, I contacted both akasa and ixigo customer care, my seat number 16 E was reflected in ixigo system but not in akasa. I had to pay extra Rs. 1200 for the seat. Had been seat shown in my ticket I would have booked other free seat, but due to error from ixigo I had to pay extra amount.
    Ixigo customer support has been notified about the posted complaint.
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Aparna_.s
      Apr 30, 2024
      Report
      Copy

      Additional charges for rescheduling

      A booking for flight from Kochi to Bangalore was done yesterday (29/04/2024) for two people under emergency circumstances and due to changes in events following the book the flight needed to be rescheduled to 05/05/2024. The website on rescheduling showed that the final amount to be paid for rescheduling as rs 996 considering both airline service and Ixigo service however the portal was experiencing certain failure. Hence contacting the customer...
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      K
      Kiran_rawat
      from Dehradun, Uttarakhand
      Apr 26, 2024
      May 10, 2024
      This thread was updated on May 10, 2024
      Report
      Copy

      Address: Dehradun, Uttarakhand

      Hi my train dated: 18 April 2024 Shalimar from saharanpur to jammu tavi (PNR:[protected]) got cancelled but till now I haven't received any refund. Even the ixigo chat support and call support not responding properly please look into this matter I want my money back. Want immediate respond.
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hi there, we are unable to locate your booking or registered contact details in order to check this. Please reach out to us via [protected]@ixigo.com so that we can assist you better
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Aaditya0369
        from GADHINGLAJ, Maharashtra
        Apr 5, 2024
        May 19, 2024
        This thread was updated on May 19, 2024
        Report
        Copy

        I had done booking on 18 march of Rs. 16488.77/- which is still not reflected to my source account. so i request you to refund my amount as soon as possible.
        Booking Mob No- [protected]
        Mail id- [protected]@gmail.com
        Booking Id- IXITRS[protected]
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hi there, we are unable to locate your booking or registered contact details in order to check this. Please reach out to us via [protected]@ixigo.com so that we can assist you better
        Reply
        Hi there, we are unable to locate your booking or registered contact details in order to check this. Please reach out to us via [protected]@ixigo.com so that we can assist you better
        Reply
        Helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          mrug79@gmail.com
          Mar 28, 2024
          Jan 9, 2025
          This thread was updated on Jan 9, 2025
          Resolved
          Report
          Copy
          Resolved

          Free cancellation charges wrongly treated

          Address: 39-40 SHYAMAL 3 B ROW HOUSE

          I have booked tickets ahmedabad to delhi rajdhani and i paid rs 1300 for free cancellation, total amount paid 7872 include free cancellation charges, while on cancellation i got refund 6320-/ only. on asking customer care they replied this charges like insurance you will not get any refund, if this charges not opted only 240rs suppose to deduct, they are telling that 1300 charges are for non deducting 240 rs, it is totally fraud practice,...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          M
          mrug79@gmail.com
          Mar 27, 2024
          Jan 9, 2025
          This thread was updated on Jan 9, 2025
          Resolved
          Report
          Copy
          Resolved

          Free cancellation charges

          Address: ahmedabad

          I have booke tickets ahmedabad to delhi rajdhani and i paid rs 1300 for free cancellation, total amount paid 7872 includ free cancellation charges, while on cancellation i got refund 6320-/ only. on asking customercare they replied this charges like insurance you will not get any refund, if this charges not opted only 240rs suppose to deduct, they are telling that 1300 charges are for non deducting 240 rs, it is totally fraud practince, they...
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy
          S
          Somnath Tyagi
          Mar 6, 2024
          Mar 12, 2024
          This thread was updated on Mar 12, 2024
          Resolved
          Report
          Copy
          Resolved

          Payment deducted but ticket didn't booked

          I was booking train ticket and money was deducted from my account but did not showed up in ixigo. neither it showing payment failed nor payment successful. Please refund my money as soon as possible .
          IXIGO Train Trip ID: IXITRS[protected]
          Transaction Id: T2403061337100260358034...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          H
          Himanshuk78
          from RUPNAGAR, Punjab
          Mar 6, 2024
          Mar 12, 2024
          This thread was updated on Mar 12, 2024
          Resolved
          Report
          Copy
          Resolved

          Payment complete but Booking failed.

          Address: #432 gali number 21 jujhar nagar Mohali Punjab near 39 west., RK Furniture House, Sector 122, Chandigarh, Chandigarh - 160055

          Hi Team,

          Date of incident - 6March 2024.

          Description - I book two tickets from Chandigarh to Meerut but one transection is failed. Due to this I make third payment of 305 rupees. Second payment was failed. You can check my transection history in given screenshot.

          Resolution - Please refund my 305 rupees due to failed transection.

          Thanks

          Himanshu Kashyap.....
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          G
          GOWRI CHANDRASEKARAN
          Feb 26, 2024
          Mar 12, 2024
          This thread was updated on Mar 12, 2024
          Resolved
          Report
          Copy
          Resolved

          Refund not credited to the source account

          Booking ID IF[protected] Ticket NO K4DQRE Booked ON 24.11.2023
          Same was cancelled on 21.02.2024
          So far the money has not been credited to the source account.
          Mail sent and reply received stating that refund has been done. But it has not been credited.
          INDIGO FLIGHT 6E - 453...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          R
          Rishab S Shukla
          from Kolkata, West Bengal
          Feb 21, 2024
          Feb 25, 2024
          This thread was updated on Feb 25, 2024
          Resolved
          Report
          Copy
          Resolved

          Flight ticket cancellation problem

          I booked my ticket on 30.01.2024 and the boarding was on 5th of march, 2024.

          later on due to circumstances, i wanted to cancel my ticket.

          I opened the ixigo flight app and then went on my trips but couldn't find my ticket.

          I put my pnr on another website and found out that you can't cancel the ticket and only ixigo can. It is a shame to know that i can't even apply for cancellation on the website...
          Helpful
          2 other people found this review helpful
          2 found this helpful
          Write a comment
          Report
          Copy
          R
          rizwansayed60@gmail.com
          Feb 21, 2024
          Feb 25, 2024
          This thread was updated on Feb 25, 2024
          Resolved
          Report
          Copy
          Resolved

          Amount deducted from account but my flight ticket-round trip has not been confirmed.

          Address: Registered Office: Second floor, Veritas Building, Sector 53, Gurgaon – 122 002, Haryana, India. Tel: (+91 124) 668 2111

          I made a booking through ixigo for a trip from Mumbai to Bangkok departing on March 3rd and returning on March 9th. The payment was deducted from my account, but the ticket has not been confirmed yet .Flight booking - IF[protected].

          find this situation unacceptable. During my call with ixigo team, I was informed to wait for 2 hours for my ticket to be confirmed. However, now they're telling me to wait for 24 hours.
          br...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Related businesses

          Indian Railways
          1.3
          (6284)
          Indian Railways Institute of Transport Management
          1
          (22)
          Southern Railway
          1
          (776)