ETS Complaints & Reviews

Hi,
This is shashikiran kummari, ETS ID: 8KG35C21 GRE Test Appointment
Test Name: GRE General Test
Test Date and Time: nov 29, 2023 - 01:30 PM(IT)
Test Center: Test At Home
Appointment Number: #[protected]
I started my ID verification and proctoru started verifying my system and all the surrounding all of sudden the exam was terminated . They said this is due to breach academic integrity. But there is no remote softwares is there in my device they atleast didn't mentioned what software they noticed and they are saying test is not rescheduled and test fee is not refundable and they said if you want to attend exam book another slot but already I wrote two times the exam fee is more than 20000 indian rupees how it is possible for an average middle class person to pay this much of amount. this very unprofessionalism please solve my problem
Thank you
Regards
Shashikiran kummari

Hi this is Ganesh Reddy MUNAGALA, I have written my TOEFL test 4times in this year, For the 4times they are not releasing my score, everytime they are sending a mail, That you taken assistance during the test, I have written my TOEFL test on my own, if they given chance na i will prove my self, I have spent nearly 65k rupees for TOEFL IBT TEST for 4times.i need reschedule for TOEFL IBT TEST otherwise Refund..

Iam writing this mail regarding the payment refund request, while I am trying to booking the Toifel slot my payment has done through the QR code generated by ETS site. payment has created to Marcheant account, but slot wasn’t book.

In addition to that I tryed to pay 2 nd time through UPI, this time slot has booked and slot booked successfully!

Can you help me to get refund back on my first payment which slot wasn’t book? Attached UTR and payment details for the same.

Thanks,
Divya.

My exam was on 1st May. and I paid the home edition test of ETS GRE exam. And I was unable to take my exam from home even with Three different devices. The device I already used to do a diagnostic check the night before give me all green marks saying . It was good to go. Day of the test, it said in my device there is no Google crome browser, So I take different device. And those device I successfully connected to proctor, and he check my ID’s and my entire room, but in the last moment he told me in my device there is not original window so I will not allow you with this device. So again I take another device in and it is said there is showing some type of security issues. So I did not what was the issue is there. So immediately I contact to ETS customer support.

They told me don’t worry sir sometimes people facing these type of issue so you please e-mail us I will provide you resolution. After two days I messaged ETS many of times, but they are saying It was my fault because of running unauthorized screen share software at the time of the exam.

This is completely a Lie, I have messaged ETS many times for refund my money but they are forbidding my appeal. I spend a hole year for my GRE exam and I also paid my exam fee and coaching canter fee which is totally waste. ETS such a Fraud company.

I have written my GRE exam on 22nd December 2022 and I haven’t received the scores yet. Please help me on this.

They are truly the worst customer services ever. No response for weeksç when they respond they always provide same links that already written on the website.

My questions anot answered my problem got nor resolved. I cannot get access to my free practices tests and no one ever know how i will get it.

Also nobody has the answer of if these tests have time limits or not. I urge people not using ETS ever.

I have taken my test on November 2, 2022.Its been 45 days since my test and i haven't received my official score card yet and have been told by one of your service team that my case hasn't even been opened yet for review.None of friend or people i know faced such an issue.If the test is cancelled they have been informed early about it and others got their score in less than 20 days.Please let me know the reason for delay or atleast give me a confirmation whether i will receive my score card at all or not and try to inform the concerned team to speed up the process.Its highly disturbing for people like me whose entire career is based on this test . please understand my situation here and help me out.I need my score card so badly, i won't be able to apply for colleges without it.I have been waiting for scores since 45 days and they aren't replying to my mails since a week.
I have contacted ETS and they said your result is under administration review and please contact Office of testing integrity. I contacted them via mail and phone but no response. I had written gre 2 times and this is my 2nd attempt. I got my raw score after the exam but didn't get my scorecard.

PLEASE READ. (ETS ID:53EH81DG) I wasted 170 USD as a student, hundreds of dollars private classes, entire year of stress and THEY ARE TELLING ME THAT PROBLEM IS ON MY END, WHILE I AM HAVING SCREENSHOOTS OF CONVERSATION AS A PROOF. On 5th November 2022, at 9 am I took my IBT Paper-based test on test center and speaking scheduled same day at 3.10 pm at home, there was no option for a center on speaking.

I have Macbook, perfectly fine, 33 GB+1TB memory, 5G internet connection, almost zero personal file on my computer. And I started, some agents checked out my ears, door, my ID, my room, NOTE THAT MY CAMERA AS WORKING FINE AS THEY WERE ABLE TO SEE ME. He remotely controlled my computer about 2 hours. And he uploaded ETS browser which is full of glitches. Then he asked help from his friends, which they said nothing seems wrong, yet in the end they claimed there is a technical error and even though my camera works, they are unable to see me on their end. ON THEIR END: THEIR PROBLEM; WHICH IS FOR AN HOUR THEY CHECKED EVERYTHING VIA CAMERA. I remained calm, told them to report this asap hence it is your issue and I have certain deadlines. I kept trying to contact with ETS. No reply for 10 days. Then finally I told them I am going to sue them. This mistake of theirs, which gonna cost my entire year.

An agent told me that she will freely rescheule it, when i tried that another one told me that I cannot, and this morning I received an email saying that IT CAUSED BY MY MEMORY OR INTERNET CONNECTION. NOT EVEN ONCE THERE WAS INTERNET FAILURE, HOW ON EARTH I WOULD NOT HAVE ENOUGH MEMORY? I CONTACTED WITH MAC SERVICE, THEY APPROVED I HAD ENOUGH MEMORY.

I AM TELLING YOU, IF YOU DO NOT RESCHEDULE MY SPEAKING EXAM ASAP I AM GOING TO MAKE THIS HUGE DEAL AND LAWSUIT IN BOTH COUNTRIES. THIS IS YOUR RESPONSIBILITY TO HIRE SUFFICENT ENGINEERS WHO KNOW WHAT TO DO. I WANT MY FREE RESCHEDULE SPEAKING EXAM.

GUYS, I THINK YOU SHOULD NEVER BOOK AN EXAM WITH ETS. THERE ARE SO MANY PROBLEM WITH THEM, MY HUSBAND HAD SAME ISSUE AS ME FROM DIFFERENT LOCATION. THIS IS ON YOU.

I had registered for TOEFL through the ETS site however, I faced multiple problems on the test day[protected] starting with no scheduled test on the proctorU site, then a long delay with assignment of the proctor and finally after being able to log in for the exam, a pop-up message showed up saying that my test was terminated due to security reasons. I couldn't take the test and haven't received any intimidation from the site yet.
I've been trying to get in contact since then but I've received no help whatsoever. I tried calling into the office as well and was made to wait an hour which costs about 500 ruppess and even then I wasn't connected to a support executive.

I know that ETS doesn't take more than 15 days for the scoring.

I opened my ETS website to report my scores to universities, but it is still showing that my scores are not available. It has been 22
days since I took the exam. I had mailed them several times regarding this to ets and testing integrity but not receiving any response. I am concerned about the university deadlines and it's an emergency for me to get the score card to apply to universities. Please help me resolve this issue soon
My ets id is 1427551

I have been victim o[censored]nfair practice from ETS test center. I have paid 230 USD for Toefl home edition test for 30 July 2022. Before starting the test I have passed all the compliance checks successfully with their agent who was connected to my laptop having a full control of my machine. Where one of the checking steps stated that check of non permitted software has been successfully passed. But at the moment where the agent entered the credentials...

I have been victim o[censored]nfair practice from ETS test center. I have paid 230 USD for Toefl home edition test for 30 July 2022. Before starting the test I have passed all the compliance checks successfully with their agent who was connected to my laptop having a full control of my machine. Where one the checks stated that check of non permitted software has been successfully passed. But at the moment where the agent entered the credentials to start the test, the exam had been terminated due to security reason. The agent had tried to fix it bit did not succeed and advised me to contact ETS team to reschedule a test.
10 days after I have received an email from ETS stating that the exam had been terminated due to non permitted software in my machine and they will not reimburse me!
I am surprised how they can accept to have this approach ruining the career of people who most in time are needing the toefl score to submit them in their application within specific deadline.

I paid the home edition test of ETS english exam. After checking all the requirements alonside the proctor they assigned to me, she told me to press the start button. After that, the app closed itself and the test ended.
I messaged ETS and the very moment of the inccident, but they answered months after saying that It was my fault beause of running unauthorized software at the time of the exam.
THIS IS COMPLETELY A LIE, in the video it is plain to see the proctor checked it all. So, if I am not supposed to trust my proctor when ask me to press the start button, what should have I done to not be robed by ETS?

I have information about this is happening to many people in Colombia and other countries and ETS DO NOTHING. His message is that is my fault and I can not appeal the decision

I gave my exam by saving money every month i am very poor girl but ets mistakenly terminated my exam saying i took assistance i am not having that much money we are from poor family
Ets is earning millions in this way by terminating exams of even true students .
Please file a complaint seriously

I prepared exam very much and ets cancelled without any reason
I need refund i am very poor girl
I got money from my salary with savings but this is not good to see ets is playing games with true people life's too.

ETS ID: 9ZF5CC1B
GRE appointment id: [protected]

I had my GRE slot on 14th June 2022 at 5:50 PM. I took the free mock test at around 4:40 to cross-check finally whether everything working fine on my laptop. The mock test worked fine. So, I logged in at the correct time, and the proctor came in and verified everything (including the laptop with remote access). I did exactly whatever the proctor told me to do. The proctor then confirmed everything was good and I can proceed ahead. The proctor opened the ETS Secure Test Browser and entered fields like id, etc. Then before the exam launched (on the launch screen), there was a technical glitch saying the browser cannot be opened. Proctor did not even have any idea and said it was a technical glitch from the ETS end and asked me to report it to the ETS. Thus, I could not even enter the exam.

ProctorU live support said that when ETS mails them, then ProctorU will assist by providing the recording, etc. I reported the issue to ETS. But I did not get any response. And the live support is pathetic. One says to mail test scores department. The main issue is that I did not even get to take the exam in the first place.

My gre exam has been terminated with out my knowledge.I didn’t even start my exam.I mailed ets but they didn’t even responded .They said it was ets security browser issue.I didn’t even get another free chance to take the exam.And no refund of my exam fee.please help me in this

My gre exam has been terminated with out my knowledge.I didn’t even start my exam.I mailed ets but they didn’t even responded .They said it was ets security browser issue.I didn’t even get another free chance to take the exam.And no refund of my exam fee.please help me in this

The test could not be started due to an error in the ETS application in spite of my system meeting all ETS & ProtorU requirements & receiving a go ahead from the proctor. After 30 mins of starting the test the proctor informs me that due to the error the test cannot be taken & I’ll have to contact ETS for the same. Inspite of repeated emails to ETS there is no response or refund for cancellation of exam for no fault of my own. Total fraud!

I was unable to take my test from home even with FOUR different devices. The device I used to do a diagnostic check the night before gave me all green marks saying it was good to go. Day of the test, it said my browser was incompatible. They recommend logging in 12 minutes before the test & I logged in 22 minutes prior.
I was with tech support for 2 and 1/2 hours because I know this is such an important test. I was STILL unable to take the test. I have reached out to multiple outlets to get assistance and am amazed that after doing my due diligence the night before, being ready the next morning. I have spoke. To multiple people that essentially say it was my fault and wont even simply give me a credit to my account to actually be able to take the test.

I have had a devastating experience with ets team regarding the test results. I aspire to go to study for masters after 3 years gap and i gave the exam on jan 7th. I am still awaiting the results, i called multiple times, mailed multiple times, the amount of anxiety i cant even explain, they are not even giving proper explanations as to why this delay is happening. I jeed the results for the universities as they are asking for it numerous times. Please help me on this matter.

I have taken my toefl IBT test on December 26 2021 but I didn't receive my scores as it is under administrative review. Usually administrative review takes 2-4 weeks. As of today it been 7 weeks but I didn't receive my scores. I have called ets customer service no reply from them.
Could you please help me regarding my scores.

I have taken my GRE on 8th January 2022. It is mentioned that the scores will be available in 10 to 15 days after the examination. But it is been 30 days and I neither received my official scorecard nor a reply to my mail.

I had given my TOEFL exam on 29th Dec, 2021. I have not yet received my scores. ETS does not respond to my mails or calls. There is absolutely no communication from their end. It is so frustrating as my deadlines are close and i have not even shortlisted my universities.
It is already 1 month + and still waiting. I tried contacting the OTI for more info but couldn't get much help. Can anyone help me? It's a very stressful situation and i feel helpless.

My TOEFL Home test that was taken on Dec 5th 2021. There were no problems or any issues during the test but, instead of the promised scores in 5-7 days, my test still has the "scores on hold" status.

ETS does not answer calls or emails, I have left several messages on their "hotline" and sent dozens of emails to the ETS Office of Testing Integrity (OTI), but they don't reply.

Looking at so many people in the same situation, it's clear that ETS took advantage of the COVID crisis to make money. All o[censored]s who have a deadline to use the scores will have to buy another test. Of course, I will take IELTS this time.

I have taken my test on December 5th 2021.Its been 45 days since my test and i haven't received my official score card yet and have been told by one of your service team that my case hasn't even been opened yet for review.None of friend or people i know faced such an issue.If the test is cancelled they have been informed early about it and others got their score in less than 20 days.Please let me know the reason for delay or atleast give me a confirmation whether i will receive my score card at all or not and try to inform the concerned team to speed up the process.Its highly disturbing for people like me whose entire career is based on this test . please understand my situation here and help me out.I need my score card so badly, i won't be able to apply for colleges without it.I have been waiting for scores since 45 days and they aren't replying to my mails since a week.

I was scheduled to take on April 14, 2021. The exam was unfarily terminated even before i entering it for no reason.

The protocol staff checked everything on my laptop with me. I did exactly whatever the staff told me to do. I was merely following instructions. The only software that was running was VPN. Then it was just suddenly terminated. I could not even enter the exam. The staff had no idea what was going on. She contacted the IT guy, but the IT guy didn’t work it out eventually.

I think it was a technical problem. It was absolutely not my fault. So I need ETS return my money and give me an answer. My ETS ID: 43E4B6F8. Incident:[protected] Please do not ignore me anymore.

ETS id:2XF84FA4

Appointment id:#[protected]

My test has been closed automatically during the session and showing error that "please inform the assessment administrator".The proctor chatbox was closed and the proctor had left the session before an hour before th end of session .I did not even finish 60% of my test, I had two sessions to be completed and an hour left for the end of my test. So I request for the refund.
The problem I have faced during the session is attached to this mail below.

When I took TOEFL exam. Proctor wasted my time in writing session and ETS is not responding on this. Also, I didn't recieved my score card yet. Please take an action

My daughter appeared for GRE exam but it was not completed due to company's fault. However even after writing them again and again there's no rescheduling or refund in spite of the fact that it was company's fault.