Frank Ross Pharmacy Complaints & Reviews

I had order for medicine tomorrow id no 787532 products not delivery. Call came demands for more money. Complain about the same to customers care no action taking. I am saikat maity [protected]...

The person who picks the call to register the order for online delivery is extremely rude and unprofessional and cuts the call every time we ask anything important...

Hi,

I had been a customer of Frank Ross for long now. The outlet at City centre 2, Kolkata, Newtown is where I visit. The staff there is not at all customer friendly. Not even a single one, mainly a fair looking healthy guy. This guy carries a different attitude everytime and never attends customers property. He will always be busy with his phone or computer. The staffs doesn't look at the customer, asking for anything is...

This is to inform you that I am one of your customer Mr Amarjeet Barua, today 27th of April from your app I am going to order Novale Bar 125grm the price of this product 115.62,
But I can see that from your app only Novale Bar 75grm (148.82) price was higher than 125 gram, I don't know why this kind of think was happened kindly check and update your medicine with the proper price format, need proper justification of this difference...

Sir, I didn't satisfy from ur outlet in Burdwan..Near city tower......

Dear Sir/Madam,
This morning( 26th September, 2021), a staff from the Frank Ross branch, Ho Chi Min Sarani, Shakuntala Park, Kolkata -700061, called me and said that they have delivered me some medicines on 24th August, 2021 and there was some error in the bill. They claimed that they had delivered 30 tablets of one medicine and 40 tablets of another medicine but in the bill, they did some mistake where they charged for 3 tablets...

Dear sir,
this is to inform you that myself soumen saha from joynagar-majilpur, south 24 parganas. I have purchased lots of medicine and baby food on monthly basis.But last few months i have followed after billing your store staff doesn't provide nay carry bag.They are told me it will chargeble . So i want to you why should i pay for this? i am purchasing above rs2000/-.
Please clarify the reason asap.
I am waiting for...

Purchased multivitamin, ivermectin, azythromycin from your kudghat store few days before but unfortunately misplaced the purchase bill. Now I need to exchange these medicines against other medicines. So please help to do so...

I was sent my 67 years old mother to frankross at ranaghat rathtala, at nadia district in search of the medicine cefoxim cv 625 but the medicine was provided to my mother is clamross cv 625... which composition is deffrent ... and also it is a house product of francross ... that dose was needed urgently for my father but ..they make my father more sick due to provide wrong medicine... this is the main reason for compalin...and also want to...

With such good service the company is failing in adapting to the need of the hour. At this pandemic times, it’s absolutely not advisable to indulge in cash or card payment options at the time of home delivery. It’s one of the most basic prevention solutions. This is followed by almost all services big or small.
Getting indulge in such mode of payment gives an additional exposure to the delivery boys.They are safe until they simply...

Today, I have purchased medicine of Rs.641/- from your shop at Baruipur. I have given a note of Rs. 2000/- but your cashier have not been accepted the note due to one ink spot in the note. I said your cashier that please write the note number and sign which is not accepting the note of Rs.2000/- but he has not been agreed to write.
I have been harrased by your cashier....

As per dr. Prescription the medicine is mini chek shampoo.
Your person has given me mini chek 5% solutions and now saying this medicine you can use as shampoo.

After apply on head patient got infection and when i contact to dr. She replied me you have taken a wrong medicine that time i knew you have given me wrong medicine against prescription.

Why did you give me wrong medicine against prescription?br...

One syrup purchased on 22nd May 2020 from your Beliaghata Branch (Hem Chandra Naskar Road, Kolkata[protected] Trying to returning that product from day one within half an hour from its purchased.

But most surprisingly, your staff are not accepting that product raising some unnecessary issues which is not acceptable - I have just come from your shop after getting confirmed over phone by them for returning but still neither...

The staffs working in sakherbazar branch of frank ross pharmacy are extremely uncouth and they misbehave with customers. They give you soon to be expired medicines despite having current dated medicines. I bought three strips of a medicine today. Two of them are of 2017 which get expired in 2020 and one of them is of 2019 which gets expired in 2022. I asked them to give me the three strips which are of 2019 they said no and even quarrelled...

I stay near by and purchase medicine as monthly basis from rashbehari store, today around 8 pm i went to purchase my monthly medicine along with to return unused medicine from last month with intact code sticker, but i was amazed by the rudeness of your staff at the billing counter who was not in uniform also.. Asked rudely to come at their convenient time which is difficult in professional life... So i decided not to purchase medicine from...

I am dr moumita samanta, associate professor, pediatrics nrs medical college kolkata. I had visited your store namely, the frank ross pharmacy (Nrs) on 6/4/19 at around 9.28 am and had bought 2 packs of fiberlact granules 90gm and 1 strip of c pink total. The bill is attached herewith (Invoice: 1088-1-i[protected]. One of the fiberlact granules bottle did not have any of your store label attached on it and when i reached home i was shocked...

I purchased duiova inhaler inv. No 1174.1.[protected] dt.18.9.18 at 20 12hrs from chakdaha, nadia741222 & asthalin at the same time in separate inv.in the name of dilip kr mitra. Today
Today on 20.11.18 i approached to counter to replace asthalin with duolion since i would no longer required asthalin as prescribed by dr. The invoice and package in tact was handed over to counter. They refused to aceede to my request on flimsy ground...

Dear sir,

I have been purchasing medicines from different branches of frank ross since last 7-8 months in kolkata & siliguri. But since last 3months i was getting discount upto 15% for purchase of medicines above rs. 2000.00 of any brand.
But today after reaching your branch at siliguri they are denying saying they give maximum of 10% discount. According to them they have no information regarding this scheme? How can...

My brother purchase a feed bottle from frank ross bhatpara near prem chand bottle my brother ask for bloom baby botle from your seller but he give a plastic niple botle which cost rs 90 but i don't want this bottle so i request your sells man say dnt take it or after miss behave with me. So i give this bottle to him without taking any cost.
I purchase medicine from you aprox 6000 to 8000 per month my phone no [protected] you check it...

Hiiii

This is to inform you that i had gaven order of 5 emami healthy and tasty musturd oil and 2 emami healthy and tasty soyaben oil.
Several time they had asked the address and gave feedback that the delivery boy is on the way to deliver.
When i take follow up again they told not start till now.
At the end of the day i had not received the products.
If this kind of harrashment customer will...

On 26.10.2017 i had purchased a few medicines from the frank ross outlet at charu market, tollygunge - kolkata of total invoice value of rs 1118/=

3 (Three) strips of one of the medicines remained unused due to curing of the disease (Medicines expiry date being april 2019). On 9th of february 2018, i had approached the counter along with the 3 strips and with the corresponding invoice with request to supply some other medicines...

I asked for 30 tablets of calonat d3 and i paid for it also on 20/08/2017. I still have the bill, but the shopkeeper gave me only 15 tabs. I came back home and saw only 15 tabs then i verified the bill amount also. As i am pregnant, i won't be able to go to the shop frequently. So i request to deliver 15 more tabs of calonate at my address flat no 2 120, jodhpur park kolkata 68...

Dear Madam/Sir,

I am buying medicine at frank Ross regent park branch. The total amount is 224 rupees. When I give old 500 rupees note to them, they just refuse to take it and told me that we are not taking old 500 notes. After that I request him and told about government notice. Then they misbehave with me and told me to give the Xerox copy of all your I'd plus address proof and wait for at least 1 hour, then they think about...

Dear Concerned, I am a research scholar at Indian Institute of Technology Kharagpur. About an hour back, I went to our campus hospital due to my illness. As an institute student, we are entitled to receive the prescribed medicine free of cost from the medicine counter operated by Frank Ross Pharmacy inside the campus hospital premises. As usual I submitted my medical book to receive the prescribed medicines from the counter. Following...