Submit a Complaint
Claimed

Netmeds Complaints & Reviews

www.netmeds.com
3.4
Updated: Apr 15, 2025
Complaints 1188
Resolved
717
Unresolved
471
Good! Netmeds values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Netmeds step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Netmeds

Having problems with Netmeds?

File a complaint and get it resolved by Netmeds customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Pharmacy
Netmeds

Recently resolved complaints

View all complaints

Most useful reviews

51
Estimate delivery date passed but no delivery by qwik courier and the tracking number is also invalid.
36
order declined , but money deducted still no response...
22
missing items and delay in delivery

Featured stories

Discount Not given as in Offer- Cheated
Money not refunded to paytm wallet
Order not getting delivered

Netmeds reviews & complaints(1188)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Y
yuyuyuy
from Gopalganj, Bihar
Apr 15, 2025
Report
Copy

Payment made medicine not received

Ticket No:[protected]
Order no[protected]WS01
Tracking ID [protected]
Tracking showing out for delivery on 10.04.2025 but still medicine not received...
Helpful
Found this helpful?
Write a comment
Report
Copy
I
Ishfaq rd
Feb 2, 2025
Report
Copy

Medicine delivery/irresponsible behavior

I am extremely frustrated with the negligence from Netmeds. I placed a prepaid order on 26th January 2025, yet it has not been dispatched despite multiple follow-ups. Your team has given false assurances, my calls are now being dropped, and emails are being ignored, which is highly unprofessional. My order contains essential healthcare products, and this delay is causing unnecessary stress. Order ID: FY6795DB400E66039499, total ₹1, 253.40,...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Diptansu Das
Mar 24, 2024
Mar 27, 2024
This thread was updated on Mar 27, 2024
Resolved
Report
Copy
Resolved

Amount Deducted from Credit card but order not placed

I have placed an order on Netmeds app, payment was successful amount deducted from my credit card but order not placed not received any message and mail even order is not showing in app order list....
Helpful
Found this helpful?
Write a comment
Report
Copy
J
jilujaan
Mar 6, 2024
Mar 18, 2024
This thread was updated on Mar 18, 2024
Resolved
Report
Copy
Resolved

Product delivery delay regarding

Dear sir i have ordered divaa od 500mg tablet 10's quantity:2 on dated 27th February and the estimated delivery date is 2nd march but till date now i do not receive my order. I have used this tablet for my brain harmer.
customer Name/ patient Name SUBHADRA SAHU
ORDER ID NMS[protected]C
NETMEDS REGEISTER MOBILE NO [protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kishore malpathak
Mar 2, 2024
Mar 5, 2024
This thread was updated on Mar 5, 2024
Resolved
Report
Copy
Resolved

Not got Refund

I have cancelled my order but my amount is not got refunded after 10+days I have done my payment via UPI as per policy it should return in 2 days

I have raised concern to team but no action taken yet
Please send my amount today or I will add complete to RBI...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
PritamDixit
Feb 16, 2024
Feb 19, 2024
This thread was updated on Feb 19, 2024
Resolved
Report
Copy
Resolved

Amount Deducted from card but order not placed

I have placed an order on Netmeds app, payment was successful amount deducted from my card but order not placed not received any message and mail even order is not showing in app order list. Please help....
Helpful
Found this helpful?
Write a comment
Report
Copy
K
karthicktarget
from Coimbatore, Tamil Nadu
Jan 9, 2024
Jan 16, 2024
This thread was updated on Jan 16, 2024
Report
Copy

Payment deducted but order didn't get placed

I placed an order this morning on January 9, 2024 from Netmeds website. Payment got deducted from my credit card but order didn't placed.

I tried reaching out their chat support but their response was not convincing, they just closed the chat window without any proper response. They also didn't agree to provide a written proof about the payment which has been deducted.

Please help me in getting the refund....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
sush92622
Nov 17, 2023
Resolved
Report
Copy
Resolved

Order declined and money getting debited

Ordered Itrabond 100 through netmeds. Even though the payment is done the order is being declined for no reason. Order Id is[protected]A...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sush92622
Nov 17, 2023
Nov 20, 2023
This thread was updated on Nov 20, 2023
Report
Copy

Order declined after money getting debited

Ordered Itrabond 100 through netmeds. Even though the payment is done, the order is being declined for no reason. Order Id is[protected]A...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Rustam Ali Ahmed
Sep 30, 2023
Oct 16, 2023
This thread was updated on Oct 16, 2023
Report
Copy

Refund is not giving

NetMeds ORDER ID:[protected]AS01, ORDER PLACED ON 9th Sep-2023, the order was not delivered, and the damaged packet of the order was returned to origin by the courier, but the refund is not issued yet....
Helpful
Found this helpful?
2 Comments
Report
Copy
V
Vicky Lahkar
Sep 22, 2023
Oct 16, 2023
This thread was updated on Oct 16, 2023
Report
Copy

Netmeds order no. 16951238049010003W

My order no[protected]W is still stuck at processing state for the last 72 hours and even I contacted the support at netmeds I am getting the same message that it is to picked up by the courier company. Kindly bring some professionalism into your work and do something about the delivery ....
Helpful
Found this helpful?
1 Comment
Report
Copy
B
bistds60
Sep 8, 2023
Sep 13, 2023
This thread was updated on Sep 13, 2023
Report
Copy

Pankaj Vijlwan- selling different medicines

Address: 67 Kunjapuri Vihar, Haridwar Bypass Road, Ajabpur Khurd, Deharadun

I visited around 1130 hrs today at Netmeds Branch (Smart Point of Reliance Store) at Haridwar Bypass Road, Ajabpur Khurd, Deharadun to buy medicines.

I had asked for Zithorx 500mg (Cipla), which was shown to me by Mr Pankaj. However, at the time of billing I notice a different medicine. On questioning I was told by Mr Pankja that Zithorx 500mg (Cipla) is not uploaded in the accounting system as software is not updated by company.br...
Helpful
Found this helpful?
1 Comment
Report
Copy
D
drprinceprakash
Aug 29, 2023
Sep 1, 2023
This thread was updated on Sep 1, 2023
Report
Copy

Refund not received for failed transaction

I was booking for a bloodtest pakage for which i paid 979 on 23, Aug, 2023 which was debited from my account but the order got stuck inbetween and failed please refund my money.

i have attached both phonepay receipt and bank account statement

in era of 2023 refund from netmeds is not happening we have to write till bone pain.

please refund or else going to send u a legal notice....
Helpful
Found this helpful?
1 Comment
Report
Copy
D
drprinceprakash
Aug 29, 2023
Sep 1, 2023
This thread was updated on Sep 1, 2023
Report
Copy

No Refund received of 1st payment (DIAG1692152195298 )

I have booked a diagnostic service on Netmeds.com on Aug 16, 2023 7.46am, Order ID=DIAG[protected] and paid 917 rupees my Indusind creditcard was debited but the order didinot went through despite repeated emails and calls still didnot got refund for same...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
a12bhagat@gmail.com
from DELHI, Delhi
Aug 28, 2023
Aug 30, 2023
This thread was updated on Aug 30, 2023
Report
Copy

Order is not Visible

I Order Medicines in Bulk The Payment was Done through Paytm UPI and the Payment was Successful But when I go to Netmeds app, I can’t see the Order that I’ve placed....
Helpful
Found this helpful?
1 Comment
Report
Copy
A
ABHISHEK KOLTE
Aug 27, 2023
Aug 30, 2023
This thread was updated on Aug 30, 2023
Report
Copy

Netmeds cashback not received

For my last order which was placed by your executive given a 2% cashback offer which is still not credited in my netmeds wallet....
Helpful
Found this helpful?
1 Comment
Report
Copy
P
P Vasant Rao
Aug 24, 2023
Aug 30, 2023
This thread was updated on Aug 30, 2023
Report
Copy

Wrong Product Received

Address: 60-22-38/4,Prakash nagar,malkapuram,Visakhapatnam,Andhra Pradesh,Pin-530011

Hi Sir/Madam,
I am P.Vasant Rao order some medicine (Order no-NMs[protected]CSO1), I have received my order in my name but inside the box different order and invoice is available.
request you to please look into this and deliver medicine which i order throug Netmeds app.

My Order no-NMS[protected]CSOI
Order date -18th Aug-2023

Wrong Order no[protected]WSO2
Name on invoice-...
Helpful
Found this helpful?
1 Comment
Report
Copy
H
Hardika17
from Amravati, Maharashtra
Aug 17, 2023
Aug 24, 2023
This thread was updated on Aug 24, 2023
Report
Copy

Payment done but order is not placed

So I placed an order on Netmeds on[protected]. I made the payment to them via twidpay. Money was deducted from my bank account but the order wasn’t placed. I contacted twid pay and they confirmed me that the amount was credited to Netmeds account. When contacted Netmeds keeps on saying that they haven’t received the amount. Netmeds asked me to request a charge back from my bank. When I contacted my bank, they confirmed that the amount...
Helpful
Found this helpful?
1 Comment
Report
Copy
G
Gopika gopika
from Coimbatore, Tamil Nadu
Aug 12, 2023
Aug 24, 2023
This thread was updated on Aug 24, 2023
Report
Copy

Issue with Netmeds order

Website: Netmeds.com

I recently placed an order for B-protein Nutritional Powder supplement through Google Pay on Netmeds and later the order has been declined. However, the payment was made and money is deducted from my account as well. The order ID is[protected]A....
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Aditya@2007
Aug 11, 2023
Aug 24, 2023
This thread was updated on Aug 24, 2023
Report
Copy

Order declined automatically after payment and no refund initiated

Website: Netmeds

I placed an order. And paid the amount online via UPI when payment get successful I got a message for confirmation of order after that when I open order section I found message that Your order has been declined. And I don't receive any refund. Please send me refund or deliver this order as soon as possible....
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Abbott
2.1
(111)
Reliance Life Sciences
4
(5)
Cadila Pharmaceuticals
1
(28)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR