Metro Railway, Kolkata Complaints & Reviews

Hii, incident occur on 23rd March 2024, At Dakhisneshwar metro station near About 11.45 Am to 12 pm, a guy from ticket counter using some foul and inappropriate language and foul sign towards me, I don't know any organization or service providers staff in the world use such kind so bad foul language or sexual harrasment thing towards there customer. This totally a intolerable service I have got
I'm using metro service since 2017 never...

I entered dumdum metro station at took exit from central metro station. At the time of exit gate wasn't opening. I sought help from a staff and he checked that entry was not recorded in my card. So he made both entry and exit in central metro. It charged me Rs. 25/- whereas the metro fare from dumdum to central is Rs. 15/-, when I said that the fare is not this much and why am I charged extra, they behaved rudely and said in a harsh tone...

In Baranagar Metro Station in ticket (for token)counter they does not want to retail of Rs 100/- and do misbeheve.The problem is increasing day by day.

Please pay the attention as soon as possible....

This is the third time I am experiencing this. The temperature of the air conditioner inside the metro is so much lowered that I caught bad cold and viral fever. Not once but thrice. It might be lowered during peak office hours when there is a lot of crowd. But what is the necessity of doing it when there's no crowd? It's still the month of March. The temperature isn't so high. Even if it is high, a sudden entry to a very low temperature...

My airpods 1 pair has fallen at trackline at central metro station gate no 5...

This incident happened on 3rd of October, 2022 at near about 8:30- 9 pm at Jatin Das Park Metro, it was an Ashtami night (Durga Puja) and i went to the ticket counter for getting tickets, but the staff at the ticket counter window repeatedly misbehaved with me as he kept me waiting for the remaining balance which he was ought to give me. I asked him politely several instances for the remaining balance to be handed over to me, and he put my...

On 26/08/2022 at 8:16 am i reached at ticket counter for recharging my metro card but there was no card machine there for card user and in the morning I didn’t have any cash or any other option .
And the staff sitting there was so rude and ridiculous he said “hobe nah” in Bengali that means we can’t recharge your card .
On Friday its working for all o[censored]s and i was getting late of office and find this miserable behaviour...

I recharged my metro card online. Using metro ride Kolkata app by top up smart card. The transaction was successful but it's been 3 hours but the balance is not updated yet on my card. Please look into it.and the status says failure.so refund my money as soon as possible. Metro card number:[protected]...

Please note that metro service is provided for the limited time only but it can be extended and the same will be very much helpful to us.
Delhi metro service starts from 5am.
It is also requested to maintain the standard speed and timing of metro...

Between Tollygunge ( Mahanayak Uttam Kumar ) and Netaji, On a regular basis I hear advertisement that are being announced inside the metro rail. It is inconvenient and unnecessary to all people travelling via Kolkata Metro....

Hi,

Yesterday, I had the most horrible experience at the Park Street Metro Station.

One of the metro staffs and the station master (I presume) misbehaved badly with me and were very rude. The experience was traumatizing for me. I never had such experienced this before.

What's happened, I took a metro at Shyambazar, I wanted to go to Park Street. Due to some personal reasons, I needed to go to...

He behaved very badly when I have told him to give me a smartcard at Rabindra Sadan metro. His ma is jc bose...

I was at Kavi Subhash metro station and was making a card. Gave the cashier a 100Rs note which she returned to me after 10 seconds, claiming I had given her a torn note. It was, of course, perfectly fine when I had produced it. She seemed to have torn it herself.

This was fine, as human error may happen. While getting another note for her, I commented on the situation to my travel partner, saying that it was not torn, and...

This may sound trivial because this kind of behaviour is probably normal for the staff but I find it absolutely not normal for a middle aged male at the counter to click there fingers at a 24 year old woman. This happened around 3:30pm on 3rd September 2021. There were two people on duty at the Belgachia metro counter. One woman on the right side and one middle-aged man wearing glasses on the left side. This person was extremely rude in his...

Dear sir,

Mysel[censored]tsab Maity. I'm regular passenger of metro rail kolkata. My card no is[protected]. Today (26.8.2021 at 9:01am) i've done online recharge of my card via website of https://mtp.indianrailways.gov.in/KolkataMetroPG/MakePayment.jsp.
I've done recharge of Rs 100 & transaction was successful.But during travel i came to know that actually that amount has not credited in my card wallet. I've raised the same...

Everyday I take metro from Kavi Nazrul metro station to Chandni Chowk. But today I faced a problem
1. When I was entering the security (male) staff called me addressing "hoy Madam" for checking my bag in automatic scanner. At first the tone he talked me is very rough which is not expecting.
2. I told him to check my bag with hand metal detector but he refused to do that, then I request to check the bag manually as in COVID...

My complaint is about the ongoing metro services during the current lockdown situation which is running from dumdum to Kavi Subhash but what about the employees living in areas near dunlop and nearby areas.
I work in bank which is an essential service I live in kamarhati area my employees are calling me to office ...but how will I go to office or how will anyone to go to services living in these areas or nearby..
So what is...

We reside at a complex adjacent to kabi subhas metro station (west bengal, kolkata) where metro works are going on. The workers are doing open toilet beside our wall. Cannot we expect a minimum arrangement of closed toilets for metro where such a large scale work is going on?...

Respected sir/mam,
I did my METRO CARD RECHARGE on 18.03.2021 at around 16.55 p.m. . In transaction history it is showing " recharge success" but the balance is showing nill( previous balance Rs.20.00), hence cannot avail metro service. Suggest what to do now?

NAME-Dipanjan Mukherjee
Card No[protected]...

Hi Ma'am,
I have tried to recharge my metro smartcard through your app on 10th September, 2020. It was successfully done & Rs. 200 was deducted from my bank account. But yesterday when I travelled in the metro, I came to know that my card is not recharged yet & it is showing old balance only. But till date deducted balance not credited to my bank account also. Please find my smart card number as mentioned below & do the needful as...

With ref to above i am extremely sorry to complain against the metro railway, kolkata and it was seen so many times that they totally cheat the public in the way of taking sec dep and at the time of refund they make so many types of excuses for which any passanger were ubable to fight.

In my case i had submitted my master card no.[protected] which was totally new active till i used it at the time of entry from rabindra sadan...

The schedule time was 9:41, the metro reached rabindra sarowar at around 9:45. Therefore delay in metro led to unbearable overcrowding where i was touched inappropriately and it was so crowded that i could only remove the criminal hands from my body. Women helpline facility is absolutely inactive. And this happened because the metro was not on time. Delaying from the schedule time is a regular practice of kolkata metro especially during office...

Dear Sir,
I purchased a smart card for metro journey travel. At the time of issuing of metro card no body asked me about submitting any application. But now when I want to surrender my metro card the station manager of Gitanjali metro told me to submit an application regarding surrender of this smart card. Also he is telling that the amount which is there in the smart card will only be credited after 6 or 7 days.
If the metro...

New entry to noapara metro station (Kolkata) has become unsafe for ladies after 4pm. Many women have faced harrassment, cat calling and even a man dared to spit on a passengers hand. The area is poorly lighted. Thefts and crime may pop up in near future as well. No security guard or police force is present in that area. Immediate action must be taken....

Due to an accident/suicide attempt in metro line i had to come out from the same station where i entered using my smart card, so extra charge rs25 is deducted, even from the counter i didn't get my money back, even i talked to station master regarding this issue but the response was same. This is happened today (2.1.2019) in belgachia metro station.
Please take needful action to get back the deducted amount.....

Dear sir/madam, dated: 08.09.18
Let me draw your kind attention to the fact that the noapara metro station need to pay much attention from your end. Stating the situation below:

1. Metro staffs of noapara metro station (Specialoly the female security staffs and also the male staffs) are extremely noncooperative in nature. Their behaviour is also very rude towards the common passengers. They talk with common people like...

As today i am traveling today my ticket felt on track and i didn't get any help from anyone they advised to contact to station master and she didn't try to help anyway and cgarged me a fine of 265 rs and it's a big value for any middle class man while i am traveling with tickets why I will be charge as without ticket and the behavior of station master and staff was very rude there is no one helpfull i just want the government to refund my...

Dear sir,
This is inform to you that i am dipankar chakraborty, living at kolkata, i have traveled in metro from central metro station to park street on 23.01.2018 at 7.30 am. Due to signalling problem and derailing of the metro track i was forced to get off the train. Today (25/1/2018) while trying to pass through the entrance gate of mahatma gandhi road metro station i asked to pay an additional amount of rs 25 where actual fare...

Purchased 2 ticket at Sahid Khudiram station for Dumdum on 28.12.2017 around 6pm. On reaching Dumdum station it reveals that ticket was less priced and destined up to Shyambazar station .We tried to explain this fact to the local in charge at exit gate, but he refused to accept the same.Being a student and non familiar to metro rail, we request him to impose less penalty charge as this is not an intentional activity; But he continuously threat...

Hi team,

T. No. 2661391

I visited recently to khudiram bose metro st. On 4/11/2017.
This was my first visit to this area and i was not know to this place.
There was a incorrect announcement when it reached khudiram bose st. And the announcement done was for garia bazar.
This lead to my incorrect visit to next station and charged me fine of rd.255/-.
As a passenger when we visit a...