Mumbai Customs Complaints & Reviews

We had sent 2 bags from Birmingham, UK to Nagpur, India and the baggage was stuck at Mumbai customs due to a human error. I needed the bags urgently as I wanted to move to another city in just a few days time. All the paper work was in place, as if it wasn't, the baggage wouldn't have been sent from the UK itself. Horrendous service by Mumbai India customs. Our baggage locks were broken and missing, one of the bag handles have come loose...

I sent a fossil megalodon tooth to my son in India as a gift.

Indian Customs at Mumbai Foreign Post Office has sent the recipient a notice that they are holding the package until I submit a NOC from CITES.

A fossil of a megalodon tooth is not in the scope of CITES.

The seller of the fossil says they've sent many megalodon teeth to recipients in India before without any problems.

I...

I had submitted all the required information asked by the guys at the customs office. I had to wait for a month to get any information by the way. I live in mira road so I had to travel 3 hours back and forth, just to get this one piece of information. I still haven't gotten any updates, for the past month or so. It's completely infuriating how the customs office has handled my situation and I would like my product to be shipped by the soonest...

Customs Duty charged incorrectly more than the cost o[censored]sed laptop

I have sent a laptop which is 7 years old and the cost in Australia is 100$ for that laptop. I have mentioned the same in my courier value and still in India the customs has charged 6000/- Rs for this item.

I have sent to my cousin's kid as they are doing home schooling for long time and instead of tab or mobile laptop would be better option.br...

I sent my package from Dubai to India on[protected] and we are today sitting at[protected] !!
As per the cargo company my package is hold by Mumbai customs, attach screenshot of company website for your reference. There was no any suspicious object in cargo, It was just contains daily uses stuff. clothes, shoes ETC.
I have also attach the receipt of cargo.

Please advise further how could I get my cargo.
br...

Hello,
I sent a package from Florida to Mumbai on June 3rd through USPS and it reached India after three weeks and now the package is held in Mumbai Customs SAL since 22nd June. The tracking website [iship] doesn't show any reason on why its held. Please share the reason of the issue so that i can sort out. below are the tracking information.

Tracking details
Tracking No.: CJ[protected]US
Shipment ID: MM3XVEQ6W1KMJ...

I have ordered skincare products worth 39£ from cult beauty, uk website on june 4th I have recieved the package on june 23 2021 via Indian Postal Service after passing through Indian customs foreign exchange, Mumbai with the tracking number EH[protected] NL. When I recieved the package the package felt it was empty as it was light weight. I doubted it and as soon as I noticed it was empty I registered complaint writing a complaint letter...

Cargo sent from Sharjah to Kerala during first week of August 2020. According to the shipping company the cargo is held at Mumbai Customs for clearance. It has been more than 8 months and there is no clue of expected delivery date. Kindly guide as how to get it resolved and get the cargo soon...

The parcel in question with reference no. LG[protected]GB, was sent from UK by my sister Vania Coutinho on the 8th of october 2020.
I have not yet received the parcel and tracking records show that it is at the Mumbai EMS centre for Customs.
I have not received any intimation from Customs about the extreme delay, neither has there been any response to my numerous attempts at contacting the respective authorities either through...

Annually i send birthday gift parcel for my daughter from uae through emirates post, it was on transit for 15days and today 15th sept i received call for the collection of parcel @my nearest post office (Goa, 403110) against which the post master told to pay inr 7211, towards customs charges (Attached) i paid the amount bcos on 17th sept its her birthday, i presume its wrongly assessed

The contents of the parcel was shoes,...

I had ordered a package, from Walmart (US), on the 4th of July 2020, which was then delivered to my friend's place on the 11th of July 2020 and he couriered it to me using USPS on the 17th of July 2020. (USPS)

The parcel reached Mumbai customs on 3rd of August 2020 and has since been there.

I have tried calling time and time again on the numbers provided on the official website but no one seems to be picking...

Good morning,
I send some gifts from cyprus to my relatives in india. I send clothes for a new born baby and some sweets plus pictures printed in canvas. Value of the parcel was written as 100euros. I paid 47.00euros to be deliver in max 5days. It took 12 days from the moment parcel arrive to bombay to be received at my family. They had to pay 5000rps to receive the parcel - aprox 65euros. This is unacceptable - i send gifts and receiver...

Hello, my items stuck in mumbai customs, for no reason, its been days. I tried contacting them a lot of times, through emails, calls, no one answered. I wonder if i need to pay some custom duty, if that's the case, no one has still contacted me for it, or even told me whenever i have asked on mails. Please release my item, its a music album. I have been waiting for it since days, it has already exceeded the estimated delivery time.
br...

My dad who lives in japan has sent me electric guitar through speed post as a gift to me. The unit was held at mumbai customs for 3 days, i had called them for the reason, they told me that send us an email saying it a gift from dad and including consignment number and aadhaar copy for identity proof, the adviser didn't tell me anything about custom duty fee. Today i received a call from local post office in pune (Delivery location) saying...

Sir,
With reference to the above subject, i request you to extend your helping hand and do the needful, so that i can get the maple syrup (For cancer patient) as early as p[ossible.
This is the status of the customs clearance of the product as received by me.

Yours sincerely,
Anuradha deb

Tracking id:[protected], courier : http://www.iccworld.com
Product supplier amazon online.br...

My name is bharat khanna.

A friend of mine staying in uk has shipped me some protein powder packets for my personal use.

The shipment has been sent via tnt courier with consignment number:[protected].

After reaching mumbai, the customs asked for valid documents to clear shipment.

I have submitted my aadhar card and pan card, along with invoice of the products as shared by my friend.br...

Hello,

This parcel coming form canada sent by a friend is stuck mumbai customs with tracking no. Ee[protected]ca.

They have asked for payment reciept. Etc i provided all documents they needed.

They are not lifting phone calls or responding to emails.

This purely represents how responsible these people are really.

I don't know what they want.

If you...

I sent a small parcel from the uk to my daughter-in-law yangreila vashum on 6th december, and it has been held at mumbai customs since 13th december for ‘unspecified reason’. The parcel contained a small toy (Value about £10) and a scarf (Value about £15) plus a christmas card. I don’t understand why it is being held.
The reference number is lb[protected]gb.
I would appreciate it if you could arrange to have the parcel...

Parcel with kids stuff and tomato seeds is stuck for unspecified reason at mumbai. It cleared delhi and now stuck at mumbai for more than 5 days.

They have apparently retained it for "unspecified" reason.
They are not picking up calls ane not giving any answer where is it and why is it retained.

Whom should i contact? Because this is stupidity to retain a parcel of kid candies and tomato seeds....

Hi i have an order of perfume stuck in mumbai customs since 26/07/2018. Tracking number:ru[protected]nl. Shipper reference: pha-501579 i have tried calling the customs office and no answers. Could you please tell me the further procedure. Do you require an invoice from me? And please send me the vat or tax code if needed. Please send me all the details to expedite....

I have ordered kpop merchandise. Four cds from south korea. And it say its stuck with mumbai customs for unknown reason. This is the my tracking no eg[protected]kr. Could someone help me clear this. These customs are so slow.

I'm not sure why they retained my stuffs. It weighs just 1.5kg and amounts 4.5k rupees

Please contact me @ [protected]@gmail.com for suggestions to speed up my clearance....

Hello all,

I have ordered a scarf from amazon us as personal gift. I have ordered that scarf on my office address. I have presented the letter which has my work location as mentioned in shipment. Yet the company needs rubber stamp on this paper. I have generated this letter online and my company cannot provide me any other letter apart from this. I can attach my company's id too if reuired but i am not getting help. Please...

Dear sir,

I ordered a tablet from china bearing consignment no. Eh[protected]sg for my personal use, it is with mumbai customs since 30th october 2017.

I have tried to contact mumbai customs via several means but havent been able to reach you so far.
I am willing to pay whatever customs duty that is applicable to the item.
I request you to release the parcel as soon as possible.

I...

I have been expecting my package from the us.
The item was sent by usps by the shipper.
Package number :eh[protected]us
Shipping : usps

Item reached india on october 7th and has been stuck in customs ever since.
Since october 7th 2017 it shows the below on the tracking website.
Transfer from office of exchange (Inb) india post international

There are no updates on this package...

My friend ordered baby carrier for me from the us & was sent by usps (Usps tracking # cj[protected]us). The cost of the item is $150 usd and this was paid in full. I have been charged rs. 5300 inr as customs duty to the post office when i collected the item

I want to know why these charges?

These charges are fraud & i need a full refund for them....

Dear sir,

With reference to the above, i have sent a parcel to my mother in law on 15/8/2017. Waybill no : ee[protected]ae - this parcel has been detained with no reason. I would like to know why the parcel is detained?. I had sent this on an urgent basis and now its more then 5 days as promised by
The courier company and when i checked online it shows that the parcel is detained.

I have included the bill...

Sir, the above mentioned parcel from china laying since 7th july at mumbai custom clearance office. I am trying to contact via different phones numbers which i got from 1 by other.. Either the caller give another number or the numbers which i get did not response.

Sir, the above parcel contain a 'wireless radio set (Wallky tallky)'. The cost of the parcel is rs 8500 and i ordered it for my personal use.
I am ready to...

Tracking id:- ea[protected]nl,
I have ordered my protein from uk and the thing is i have been charged custom fees on wrong value of product, my product is valued at rs.6043 but the custom (41.492%) is charged on rs.7403 i. E rs.3073.
I have been fraud by custom and need quick action and refund for the same.
I am attaching photos for proof....

I had ordered a package from myprotein where in after the custom inspection at mumbai one of my package is missing which is the vitamin tablet and that was very much important for me.

I had payed all the custom fees and the bought the my parcel.

Is there any way that you can help me in order to log a complain against mumbai customs?

It will be of great help to me and my community as we all order...

Hi sir, myself rafi shaik. I stay in hyderabad. I have ordered a product from china on 31/5 it delivered and reached custom exam mumbai on 07th jun 2017 (Ea[protected]cn) but i have not received any mail/message from local post / ems tracking after that.

My mail i'd : skrafi.[protected]@gmail.com
Contact no: [protected]

Please assist.

Thank you in advance....