Reliance Global Call Complaints & Reviews

I had paid for 800+ minutes in December of 2023. Did not use any of it, until now wanting to use it. Contacted customer service by chat. The first person said there was no balance in the account! Then, no response after that.

2nd chat:
Simply responded that reason given in 1st chat and no further response.

This is a rip off outfit that steals your money.

Reliance Global call Support team,
I am unable to make any calls over the last 2 days. Automated payment did deduct the monthly fee but account balance shows 0.

I have tried more than 100 times to reach customer support over phone. Nobody picked up the call.

This is the worst customer support I have come across till date. Please return my money immediately.

Thanks
PPaul

Customer service,
Due to inability of reliance global call to protect their systems, someone has hacked into my account, and have made fradulent calls that reliance's systems were unable to catch.

Calls were made from same number at same time to different destinations. How is that even possible?

I called customer service number and the "supervisor" said they can't do anything since called from number is my registered #.

Please look at the attached transaction history, and please provide refund to my account in the amount o[censored]s$ 42.88

My pinless dialing and auto recharge has been disabled, and would like to know when i can enable that after my refund gets processed.

Please let me know when the refund will be processed, else i will be forced to complaint in bbb in us and launch a formal criminal investigation using my lawyers in india.

Thank you and hope to get the resolution fast.

Regards,
Deepesh jain
Deepesh. [protected]@gmail.com

Customer Service,
Due to inability of Reliance Global Call to protect their systems, someone has hacked into my account, and have made fradulent calls that Reliance's systems were unable to catch.

Calls were made from SAME NUMBER at SAME TIME to DIFFERENT destinations. How is that even possible?

Look at the example highlighted calls in the attachment, they are made at same time and also other calls overlap each other.

I called customer service number and the "supervisor" said they can't do anything since Called From number is my registered #. How can someone make two calls from same number? and he basically ignored me.

Called From Called To Call Date : GMT Call Date : IST Duration (Sec) Cost

xxxxxx [protected] 3/3/2016 14:23 3/3/2016 19:53 2184 4.96355
xxxxxx [protected] 3/3/2016 14:23 3/3/2016 19:53 562 1.3415

Please look at the attached transaction history, and please provide refund to my account in the amount o[censored]S$ 33.54

My pinless dialing and auto recharge has been disabled, and would like to know when I can enable that after my refund gets processed.

Please let me know when the refund will be processed, else I will be forced to complaint in BBB in US and launch a formal criminal investigation using my lawyers in India.

Thank you and hope to get the resolution fast.

Regards,
Manish Patel.
[protected]@yahoo.com

Reliance has horrible customer service and a real rubbish application. This year on 3 occasions the reliance app has showed the call being routed through the local dialer but instead my At&T network was being used. This has caused me $157 from AT&T for 2 calls last week and about $67 in February of 2014. I sent them my bills in February on their email ID after the representative i spoke to on the phone said i should send my statements to them and they would take care of it. 8 months since then, nothing has happened. Their email id wont receive emails anymore. Upon submitting a customer service request online for last week's issue, the customer service representatives Mustafa and his senior Sunil said that they could not do anything to help me. This is clearly a shortcoming from reliance. Mustafa still attempted to help. Sunil on the other hand was not helpful at all. Reliance is a completely useless service.

Dear Valued Customer,

Greetings of the day!

We understand from your e-mail that you have request regarding your Reliance Global Call account.

Kindly note that your request is registered vide service request id[protected] and we will get back to you shortly.

We assure you of our best attention & timely resolution at all times.

Happy Calling!
Team Reliance Global Call

For any further assistance, contact our 24x7 customer care at[protected] or e-mail us at [protected]@relianceglobalcall.com.



-----Original Message-----
From: Ahmed Ansari ([protected]@gmail.com)
Date: Monday, July 15, 2013 07:45 PM
To: [protected]@relianceglobalcall.com ([protected]@relianceglobalcall.com)
Subject: Balance not Credit

Dear sir,

my reliance global call a/c no:[protected]
I have recharge my account Rs,100.00 IDBI BANK Debit card amount is debit my bank account
but reliance global call account is not credit,
Please find the attached bank cyber receipt,

CARD NO: ############ 0194
NAME ON CARD: AHMED A ANSARI
CARD TYPE: VISA

So please credit my reliance global call account



Thanks,
Ahmed A Ansari
[protected]

I have recharged with Reliance Global Call for Rs 300.00 (Rupees Three Hundred only ) on 15th Nov 2012 and till date my recharge has not been updated. I have snet complaint by mail to customercare of Reliance Global call and informed them that I had received and SMS and also a mail (from the credit card company Kotak Mahindra Bank (VISA) that the amount has been paid into Relaince infocomm account on 15th Nov 2012. I had called their toll free line and complained thrice, they have said every time that the amount will be re-credited into my Credit Card account in an hour. Till date neither has my account recharged nor has the money paid by credit card refunded.

For a company like Reliance Infocomm this is quite embarrassing and hope yourselves will take upon this complaint and do the needful.

Thank You
Vijay Sarathi

[protected]@yahoo.com

Hi,

I have had a reliance account to make international calls for about 4 years now. I was living then in the United States. I have now moved to Belgium, and have no use for this account. I have made several attempts to cancel this account, but have not been able to. Not only is the customer service rude and terrible - they refuse the cancel the account. And what is worst is that they have my credit card information and still...