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Shein.com Complaints & Reviews

K
Keshub
Jul 17, 2020
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Package not delivered

Website: WWE.shein.in

Order date - 22.06.2020
Order number - GSHM7X00M0006XP
Package not delivered to me till date and was prepaid. Amount- Rs.1411/-
Tried customer support and other social media platforms to reach out but all in vain.
Please help me get my product or else a refund....
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J
jyoti809@gmail.com
from Noida, Uttar Pradesh
Sep 22, 2019
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refund not received for two clothing products.

Website: www.shein.com

I have returned two products 4 days back, they picked up my products and charged me rs 65 for shipping back, whereas its written on their site, that they provide free of cost refunds within 45 days.

Products as below:-
1) form fitting scalloped cami dress
2) one cold shoulder form fitted tee

I still didnt get my refund back for above two dresses.
I need my refund back asap.

Worst...
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J
jyoti809@gmail.com
from Noida, Uttar Pradesh
Sep 21, 2019
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two cloth orders, dress and a top

Website: www.shein.in

The product were not appropriate, so i had returned the product 4 days back, but still i did'nt get any update for my refund, also they charged me 65 rs shipping back fees, whereas it is clearly written on their site that they have no cost returns till 45 days of return of product.

So upset by shein.com. The very first experience from shein is worst.

I need my return as soon as possible.

Products...
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S
Sharma Savla Swati
from Mumbai, Maharashtra
Jul 12, 2019
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order still in process & customer care is not reachable

Address: 400097

I ordered few clothes on shein.com on 06th July, 2019. It is still in process. In the shopping cart it was mentioned 1 to 3 days but It has been more than 6 days it is still in process. When tried to connect with Customer care they hanged up call 4-5 times. They transfer the call which has a wait minute of more than 10 minutes but after that also they dont receive the call. Very bad experience I am facing. My important investment of clothing...
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G
Gandhi818
from Vansada, Gujarat
Jun 28, 2019
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Resolved

shein delivery at its worst.

Website: m.shein.in

[shein]dear customer,
We regret to inform you: major items on shein.in is imported in bulk & then dispatched. Due to customs clearance issue for import, some items in your order xph65844 dont have confirm release date yet.
To protect your interest, we will cancel these items & arrange refund at earliest.
As an apology, 300 shein points will be credited to your account within 48 hours.
For any queries, please feel...
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A
Adini Hmar
from Mumbai, Maharashtra
Jun 2, 2019
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I want my order

Address: Badagada, 751018

I've ordered from shein.com on 12 of may n they ship through ecom express, i don't received any call or msg and they update that parcel is rejected. After 4 days i received a call from customer care and i reconfirmed to deliver again but today the same thing happen again.. And they updated that my order shipment rto is lock. Can u help me please i want my parcel. Shipping no. [protected]...
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K
Kamal Jeet singh sohal
from Lucknow, Uttar Pradesh
Apr 30, 2019
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regarding refund has not been done

Address: Gobind nagar, Lucknow, Uttar Pradesh, 226005
Website: www.shein.com

I order a jacket on shien on dated 07 Dec 2018 with the order number AXX43003 with the amount of 2190. and one item has been return with id 4327362. Till today I have not received the amount of jacket .
I tried to chat them with several times and left email, no contact number is provided on website.
No response has been received. Please take appropriate action. I would like to request please arrange my refunds
Regards...
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A
Archie Sodhi
from Jalandhar, Punjab
Dec 22, 2017
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fake site ...

Website: Www.shein.com

I buy stuff for 2600 from this site. Due to worse quality of the product i raised a return and refund request.
But they told me to courier the stuff to their warehouse and by spending 200 bucks from my pocket i did that too and they received and acknowledged want they got and assured me that they will refund money in 2-3 working days.
Nw it's been 1 month haven't received my money back. Customer care executive nt responding.br...
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