Smsgatewayhub Complaints & Reviews

I have been associated with SMSGATEWAYHUB TECHNOLOGIES PVT LTD as a RESELLER since 2019. I specialize in developing customized solutions for Tally Accounts Software, and one aspect of the solutions I provide to my clients involves triggering SMS notifications for specific transactional activities. To facilitate this service, I have partnered with SMSGATEWAYHUB, regularly purchasing SMS packs in bulk, and distributing them among my clients. Initially, the support provided by SMSGATEWAYHUB was commendable, up until the beginning of this year.
On[protected], my SMS balance was at 56, 000+ credits, and I transferred 50, 000 credits to one of my clients who began using transactional SMS regularly. However, on December 1, 2023, SMSGATEWAYHUB implemented some changes, causing my clients' SMS program to cease functioning. Upon seeking support, I was informed that this was due to a server issue, and assurances were given that it would be resolved soon.
Since then, I have been consistently reaching out through emails and WhatsApp messages for support. Unfortunately, responses have been elusive. When I contact support via email, I'm directed to my account manager, who, in turn, advises me to reach out to the technical team. After 27 days of this back-and-forth, I received a response stating that a new policy has been implemented. According to this policy, resellers are required to keep making purchases/recharges, even if their credits are sufficient. Failure to comply results in a reset of all balances to zero, and this was indeed carried out.
I raised concerns, pointing out that as per your portal, I, as a reseller, had sold 50, 000 SMS to my client (who is also a client of SMSGATEWAYHUB). I had invoiced and collected payment for these SMS, so resetting my balance to zero seemed illogical.
Their response advised me to understand how the reseller system works globally, stating that nothing is lifetime guaranteed in this era. I find this advice unsatisfactory and am seeking a resolution to this issue.
I am summarizing the scenario again: I purchased 1 Lakh SMS credits in bulk in February 2022. I sold the first lot of 50, 000 SMS in the same month and the remaining 50, 000 as the second lot in October 2023. Everything was working smoothly until it suddenly stopped. Upon inquiry, I received the response that, as I had not regularly recharged my RESELLER/PARTNER SMS, they had reset all my SMS balances to zero. Consequently, my client's SMS balance also became null. According to them, this action aligns with their new policy and terms & conditions for Resellers.
In the meantime, they replied, stating that their server had crashed and provided a new URL for future use. However, with this new URL, we are unable to retrieve any old transaction details between SMSGATEHUB and Resellers, and subsequently, between Resellers and their Clients. They have removed all those transactional details and reset them to null.

According to their company's policy and terms & conditions, if you, as a reseller, purchase 1 crore SMS and subsequently sell the same 1 crore SMS to end customers, then within three months, if you fail to make a purchase from SMSGATEWAYHUB, they will reset the customer's SMS balance to ZERO, even if they have 99 lakhs SMS balances. This will result in the discontinuation of SMS forwarding for their transactions. How nicely designed is the company policy, isn't it?

To those reading this post, I am seeking your perspective on the logical and ethical aspects of this situation. I find it challenging to comprehend their stance, especially given their confident reply asserting that this is how the entire reseller system operates. I am genuinely perplexed, wondering if I missed something or if what they are claiming is indeed the right course of action.

Please share your insights and enlighten me on whether their actions align with logical and ethical business practices.

Sms gateway hub support is one of the worst. There is no such data where i can see what is going on with my account. And moreover theirsupport person doesnt know about the things. Again there is no sense of talking to the customers. While the person was talking to me his phone rings and he hung up on me saying he doesnt know a thing and i need to figure it out on my own and send on email.

Smsgatewayhub 100% fraud company.. Gulpreet is head of this company. Nitin, nikunj, roy.. Ye sab chor hai.. Pls dont buy bulk sms with them. Neither they can provide you proper service nor they will refund your money.. They will give lots of excuses. No of them will pick up there phone & they will provide wrong customer care no. S.. Today i filed complaint against all of chor. Also i am also fight the case in consumer forum.
If any body have complaints against them we can fight together..

Regards
Your client
Ravi kr. Singh

SMSGATEWAYHUB is TRI Registered Company AND ISO Trademark, Not fake company because 100% Genuine work and Support
Independence day offer Bulk SMS Rate @ 8 paise +GST, minimum time offer valid. hurry up and UP TO 60% off shared long code, shared short code, missed call
This company for providing bulk SMS service Worldwide to provide best promotional SMS, Transactional SMS and http API, SMPP API, Long Code, Short code, OTP services
Missed Call Service to fast lead generation, because to your promote your number after missed call for the genuine lead to your business than minimum time for maximum create a client that growth your business easily. For example – political and social work live voting events and consumer survey.
Short code service provider used for lead generation, in this guide, we give easily information about how you can send and receive for example short code 56161.
Long code is also known as a virtual mobile number, keyword pricing base available keyword SMS on 10 digits number long code SMS service, dedicated long code, India
All services try it now! For contact +91- [protected]
If you have any issue & any problem then drop a mail to [protected]@smsgatewayhub.com and mention your user ID over there.

Sms gateway hub all problem solution for online marketing through leading bulk sms services worldwide to provide the best class in http api, smpp api, long code, shortcode, otp services try it now!
All this method is carried down by mobile selling agency that conducts this service that's bulk sms. It’s the foremost effective manner of selling, so as to achieve the targeted customers. Causing message is that the best and reasonable technique to push the products and services of the corporate.

SMSGATEWAYHUB is a big fraud company. I purchased 15 Lac Promotional SMS Credit for using as api in our software. The software read that 2.5 lac sms sent means 12.5 should remain. But account has only 6.5 lac sms remaining. They are thieves and they will steal your sms credits and loot you up. When you catch them read handed, they will reject your calls repeatedly. Moreover they are not a registered company.

SMSGATEWAYHUB is 100% fraud company.. Gurpreet is head of this company. abbas, .. ye sab chor hai .. dont to do any Transaction with them. neither they can provide you proper service nor they will refund your money.. they will give lots of excuses. no of them will pick up there phone, SMS are not getting deliver, showing fake report ..today i filed complaint against all of chor.also i am also fight the case in consumer forum.
if any body have complaints against them we can fight together..