Tamil Nadu State Transport Corporation Limited, Kumbakonam Complaints & Reviews

Hello this is Vijay from mayiladuthurai I am studying in the Kumbakonam college in the daily basis there is no bus service for Kumbakonam to mayiladuthurai at evening 4:00 p.m. to 6:00 p.m. please resolve this problem as soon as possible

நான் 20/11/21 இரவு ஈரோடுலிருந்து 7:50 மணிக்கு திருச்சி வழித்தடத்தில் இயக்கிய சிறப்பு பேருந்தில் திருச்சி செல்வதற்க்காக பயணம் செய்தோம்.. 8பயணிகள்(இரண்டு மாற்று திறனாளிகள் உட்பட) ஈரோடு டூ திருச்சி செல்ல மற்ற பயணிகள் கரூர் மற்ற இடங்களுக்கு சென்றனர் இந்த நிலையில் கரூரில் மேலும் சிலர் திருச்சி மற்றும் இடைநிறுத்தங்களில் செல்ல ஆக 17 பயணிகள் பயணித்தோம் இந்த நிலையில் குளித்தலை அருகே சென்ற போது பேருந்தை நிறுத்தி 20 நிமிடங்கள் காத்திருந்து 11:30 ற்கு ( இரவு8:30 ஈரோட்டலிருந்து கிளம்பிய திருச்சி பேருந்தில்) மாற்று பேருந்தில் ஏற்றி விட்டனர் பேருந்து பழது இல்லாமல் இவ்வாறு செய்ததில் இரு பேருந்து நடத்துநர்களும் வாக்கு வாதம் செய்து கொண்டு பயணிகளை சரிவர ஏற்றாமல் பேருந்தை எடுத்து சென்றார்கள் என்னுடன் உடன் வந்தவர் வரவில்லை என்று கூறிய போதும் அவர் நடந்து வரட்டும் என பேருந்தை நிறுத்தாமல் வந்துவிட்டனர் என்னுடன் உடன் வந்தவர் பின்னர் வந்த தனியார் பேருந்தில் திருச்சி வந்தடைந்தார்.. அரசு பேருந்து 2 கிலோமீட்டர் தாண்டி வந்து டீ கடையில் நிறுத்தி 15 நிமிடம் டீ குடித்து விட்டு மீண்டும் பேருந்தை இயக்கி வந்தனர்.. பயணியை ஏற்ற ஓரிரு நிமிடம் நிற்காமல் டீ கடையில் நிறுத்த நேரம் இருக்கிறது...
இதனால் இரவு நேரத்தில் என்னுடன் சேர்த்து (மாற்று திறனாளிகள் 2 பேர்) உட்பட 17 பயணிகள் பாதிப்படைந்தோம்

Sir / madam,
I am regularly going to ramnad from muniyasamy nagar, pattanamkathan, ramanathapuram. Some of the bus drivers are not stopping the at the muniyasamy nagar stop regularly bus numbers are 19, 7a, 4d, 4e and they are not even obey the order given by managing authority's of transport officer ramnad. Some of the conductor and drivers behaviour to public is not so good enough. We already took this issue to managing officers in ramnad. But none of the action taken regards our complaints. After the 6 pm the ladies are not able to walk lang distance from another stop to muniyasamy nagar because of some mentally disturbed people. The ladies and old citizens are affected by these types of activities from the drivers and conductors. Kindly please take the action to solve this problem thank you

Yours faithfully
Kaviyarajan
Muniyasamy nagar
Pattanamkathan
Ramanathapuram - 623503

As a tamil people i con't say this. I love apsrtc and cmbt online booking services, but this kumbakonam online reservation is waste of your time and money. I have booked my ticket with This useless fellows online reservation and reached cmbt before 1 30 mints. But, no buses is there and there is no proper response from any people. Finally, i reaches the kumbakoonam transport corporation office in cmbt and they said it is closing time o[censored]s, so come later. On that day there is no bus between chennai to kumbakkoonam as i booked and i have wasted 500 RS with this[protected] corporation. Please don't prefer this kumbakoonam transport corporation which helps u getting a good journey.

Sir, Sub: Bus No. TN 45 N 3476 – Indecent behaviour of the Conductor – Reported for necessary action – regarding I wish to inform the following for favour of kind information and necessary action. I was waiting at Central Bus Stand, Trichy on 14.2.2014 afternoon for boarding a bus to Coimbatore around 1.55 pm. I searched for the super deluxe bus from Kumbakonam to Coimbatore which usually leave Trichy around this time. But I could not found that bus, probably due to my late arrival by few minutes. As one who has been frequently travelling in this route, I waited for the next super deluxe bus from Trichy to Coimbatore which leaves Trichy around 2.50 pm. A super deluxe bus bearing No. TN 45 N 3476 arrived by 2.10 pm. I could understand from the bus number that this was not the regular bus in which I have travelled in earlier occasions but either a spare bus or a permanent replacement of the previous one which has become old due to wear and tear. Being happy over the replacement, I tried to enter into the bus but I was prevented from entering into the bus by the conductor who stated that I must pay the money and purchase the ticket before entering into the bus. When I told that I will keep the luggage and then purchase the ticket, he pushed me back by keeping his hands on my chest and told that seat numbers will be allotted for this bus and that I must first pay the money and purchase the ticket before entering the bus. It was a very indecent as well as arrogant behaviour on the part of conductor to push back a passenger from the foot board. By God’s grace I did not fall on the platform. Then I purchased the ticket and entered the bus. The ticket number is 13544 issued at 2.17.23 pm (Copy enclosed). To my surprise I found that the seat number allotted was 13. I was the first passenger to purchase the ticket but I was allotted seat 13. Seat numbers 9 to 12 were allotted to a family people. People who purchased tickets later were allotted from seat No.14 onwards. The first eight seats were kept vacant and allotted to people who boarded the bus at the last moment. It can be verified by looking into the time of issue of tickets. People who boarded the bus around 2.50 pm were given the front rows. Some of the passengers who boarded the bus on the way occupied the front two rows and some of them got down at Karur. It is yet another atrocity on the part of the conductor. Instead of giving priority for passengers who came half an hour in advance and purchased through tickets to Coimbatore, he has given preference to those who came at the last minute and travelled for shorter distances. Under the circumstances cited, I would like to bring the following for your kind information and to take necessary action on the bus conductor: 1. It is a common practice for conductors to shout and invite passengers to board their bus including the SETC’s Ultra deluxe and AC buses. None of the conductors prevent passengers from entering the bus nor do they insist on purchasing the ticket. The tickets are issued only inside the bus after the passengers have occupied the seats of their choice and the bus starts from the destination. The only indication that SETC conductors give is not to occupy the seats which have been reserved. 2. Nowadays there are more frequent buses between all major cities in the State and one could see the passengers automatically going to the next bus when 50 % of the first bus got filled up. I have been frequently travelling between Trichy and Coimbatore. There are three more buses operating in this route, one belonging to TNSTC, Kumbakonam region (Kumbakonam to Coimbatore) and the other two belonging to TNSTC, Coimbatore region (CBE to Kumbakonam and CBE to Thanjavur). In these buses also eight seats are not kept vacant. Passengers can occupy any seat and tickets are issued only inside the bus. 3. The practice of keeping 8 seats vacant for VIPs was previously in vogue in SETC buses. But SETC itself has dispensed with that practice since no VIPs are travelling in bus nowadays. Passengers can book any seat right from seat No.1 with the introduction of e – ticket reservation facility through the TNSTC website. When that being the case, I do not know under what authority the conductor of TNSTC, Trichy region kept 8 seats vacant and issued to last minute passengers. 4. Some transport staff receive bribes from the private operators to act to their favour. Keeping the eight seats vacant until the bus starts makes the passengers bound for Coimbatore to move to the omni buses kept outside as they do not want to occupy the seats in the back rows. Two omni buses leave Trichy to Coimbatore between 2 to 3 pm and this conductor may be having the practice of receiving bribes from the omni bus operators. From the foregoing narrations, I hope I have sufficiently highlighted the indifferent behaviour of this particular bus conductor in contrast to most other conductors of other corporations. I, therefore, request that necessary action may kindly be taken against the indifferent conductor which might, at least involve a mere transfer from the particular route and posting to some other route. I further request that passengers are permitted to occupy any seats of their choice right from seat No.1 and seat numbers 1 to 8 should not be kept vacant on any account as is practiced in all other transport corporations including SETC. Given below are some quotations about customer service which can be displaced in the buses to remind the conductors about courteous service to the passengers: A ‘Customer’ is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. He is not an outsider on our business. He is a part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” ( Mahatma Gandhi) Customers are treasure; goods are but straw. A good customer should not change his shop, nor a good shop change its customers. If we don’t take care of our customers, someone else will. (Anonymous ) Thanking you, Yours sincerely, (M. DHAKSHINAMOORTHY)