True Balance Complaints & Reviews

I recharged my number ([protected]) on 1september with true balance account on number ([protected]) for rs. 192with my union bank of india debit card account which failed but amount debited. Not expect es such worst service from true balance..
So i request the company to refund me back now as early as possible
Details are again sending u in the screenshot below...

I've recharged for 50 rupees through atm card but the recharge was failed but i didn't get refund i've informed true balance help centre thrice i think they took no action
My true balance registered mobile number : [protected]
I recharged mobile number [protected]
I've attached screen shot of my recharge for your proof

Kindly please could you help me...