Claimed

Lenskart Complaints & Reviews

www.lenskart.com

3.9

Last updated May 26, 2024

Complaints 1645

Resolved

1208

Unresolved

437

Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Quick Links

Statistics

Share

Complaints

Contacts

File a complaint to Lenskart

Having problems with Lenskart?

File a complaint and get it resolved by Lenskart customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

Lenskart

Complaints recently resolved by Lenskart customer care

View all complaints

Refund not provided

Complaint Regarding Incorrect Prescription and Missing Product - Demand for Refund

Eyeglasses - specs vision not clear. Power of eyetest and specs mismatch

Invoice is not Provided

Most useful Lenskart reviews

I wanna get my broken frame repaired or replaced...

didn't, refund my amount in bank... forcing me to use store credit

Subhash4Jaiswal

Insurance Claim

Ronakkumar Jain

Not activating gold membership on my lenskasrt profile

Scratches in lens

product stocked out but on new order the same product is in stock

Featured Lenskart consumer stories

Late delivery of glasses since the order.

Excess amount charged - refund not received

Complaint Regarding the Mishandling of My Glasses and Unprofessional Behavior

Lenskart reviews & complaints(1645)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I am writing this review with immense disappointment regarding my recent experience with Lenskart. Despite exchanging my eyeglasses and being promised a discount, my order has yet to be delivered, well beyond the promised delivery date.

I placed an order with Lenskart on May 22, 2024, with the expectation that it would be delivered promptly. However, it has now been over a week, and I have not received my order. This level...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: jaipur

Dear Sir i was purchase 2 glasses from Lenskart on 23rd may 2023( order No:-[protected]) after 2-3 month some scratches come on glass so no visibility, i was log complain but they reject & say this is not cover under warranty then due to glasses frame on my nose 2 marks as permanent marks as well behind ears skin allergy start i m using glasses with difficulty and using less due to all but so many visit at lens-kart Shyam Nagar branch Jaipur...

+6 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I bought online, specs cleaner from lenskart online store, but due to delivery time issue it had to be cancelled. The item was cancelled on 17th April and till date lenskart has not provided refund for the same. I have tried enquiring about the refund multiple times since it's getting delayed, they stated refund initiated on 17th April, but it has not credited to my wallet till date. Either they assume they are clever or customer is a fool. I request consumer forum to do the needful.
Order id: [protected]

Apr 20, 2024

Complaint marked as Resolved

#####

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have ordered two eyeglasses on 13 April 2024 and delivery date is 16 April 2024 but not delivered and even it is not dispatched yet...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Address: W-103 FF AMRAPALI SAPPHIRE SECTOR 45 NOIDA U.P.

I purchased two eyeglasses, one for myself and another for my child vide order nos. [protected] dated 26.11.2023. Both the items delivered on 29.11.2023. The eye glass did not suit the face of my child means it falls when he lean down as its frame is big size and not as per child's face requirement. I also visited nearest store of Lens Cart. They repaired twice but the problem still persisting. They also told that the frame is not for the...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Complaint against
LENSKART
Optician
Mumbai

Their email ID for customer care
[protected]@lenskart.com

Legal ultimatum to take up the matter with the consumer court for all your harrasment.

Order ID [protected]

1. You reply is not acceptable at all as it is totally biased and intended just to protect the culprit, Mr Sachin, who had visited our home on 8th April...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Complaint against
LENSKART
Optician
Mumbai

Our grievance stands as follows.

Look at your following message.

Hey there! Your [protected]@Home appointment #[protected] is happening today, at 02:30 PM. Get ready for a fantastic session. If you have any last-minute questions, feel free to call us at +91-[protected] between 9 AM - 9 PM.

Do ask our refractionist about...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Lenskart store Rawatpur Kakadev Kanpur Pincode: 208025

The way of talking of lenskart's employees at store is to bad towards me.
They nothing know about the process what they work at store, the complaint is regarding I purchased a product on lenskart online and their is fitting issue in product so I returned it and their is option regarding return is at offline store or online, I choosen offline because that is near to me also one reason it is taking time. So when I visit the store the...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I have ordered two glasses from lenskart and it is showing it will deliver these products on 24th Feb 2024 but today date is 25th feb 2024... The order is not delivered yet and we have already paid for the order...And No customer care support is available...I am really disappointed from lenskart andi am soon gonna report this on twitter and i will tag lenskart.

Please let me know when will my order reach...!...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I am filing this formal complaint against Lenskart with the utmost urgency and concern, seeking redress for a series of grossly negligent and unacceptable actions that have severely affected my experience as a customer. On 10th February 2024, I visited the Lenskart store located at Shop No 20, Gandhi Nagar Mode, Main Tonk Road, Mall, near Milestone Complex, Lalkothi, Jaipur, Rajasthan 302105, where I underwent an eye test resulting in a digital...

+5 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Hi,
I had placed an order for glasses (Order ID: [protected]) on the Lenskart App. Initially the payment failed on the app despite money being deducted from my credit card. The second time, the payment went through and money was again deducted from my card. Need you to look into this and resolve at the earliest....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Kalyan West Lenskart Shop

I had placed an order for VC E13447-C6 eye glasses on 11th Feb 2024 and was supposed to get another frame (VC E13111-C5) free. Accordingly I was charged 4150 for one frame (With lens) and the other one (With lens) was free. But when they sent the invoice, they have split the bill amount into two and charged for both the frames.
So basically they are hiding the price of one frame under the other frame. According to invoice I have paid...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Hi,

My Order Number is [protected] I order 4 spectacles out of which 2 was very mandatory since my glasses are broken and I had some some important ceremony to attend. 6th Feb 2024 was given as delivery date, however they are promising delivery within 3 days for metro cities like Mumbai, but never mind even after 6th Feb they did not deliver the product as promised date it is very difficult to react their customer service as...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Lenskart Solutions Private Limited Connaught Place K 26, Ground Floor New Delhi, DL 110001 India Level 1: [email protected], [email protected] Leve

On 14th January, I placed a return request for an order and received a refund for this return of INR 1512 as store credits on 24th January, to be redeemed against a new exchange order that was to be placed by me.

On 24th January, after I placed this new exchange order (#[protected]), I was charged an excess amount of INR 338, which was not supposed to be charged.

On 24th and 25th January, I contacted the customer...

+3 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Ground Floor, Shop No 7, Privera Complex, Nehru Nagar Cir, Patel Colony, Ambawadi, Ahmedabad, Gujarat 382210, India

I bought two hustler glasses with lenskart store located on ( Ground Floor, Shop No 7, Privera Complex, Nehru Nagar Cir, Patel Colony, Ambawadi, Ahmedabad, Gujarat 382210, India)

First when i wore that, i find an issue with fitting and the glasses were so big that can not fitted on my eyes properly as I move head or look down the glasses automatically coming out. I explained this to the store associate and they asked me that...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Lenskart gurgaon

My order No. [protected]. This order had two glasses, two boxes of Contact lenses and a bottle of lens solution.
They marked it as delivered on 12th Jan while only glasses were delivered and contact lenses were still not delivered. Tried reaching customer care multiple times, they raised a complaint request and then closed it saying Item is delivered.

Asking them to provide me any proof of delivery but no response,...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

On 21/12/2023 -wednesday-12.40pm i recived a call from the executive of customer care as I have made a complaint of my order being returned to warehouse without my information and wasn’t having specs for days .He assured me that since my order was returned to warehouse without my information and the product which I wanted was also out of stock, he said me to purchase any of product as of now, as a compensation I can the exchange the product...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Actually I placed an order on 3rd January, 2024. Its delivery date was 6th January, 2024 but it is not delivered yet. I am waiting for it very much. My order id is [protected]....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I placed a order of 2200 for two spectacals one got delivered.yesterday and they charged 1600 for that and other will. Be delivering today and they suppose to be charging 1100...

+3 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Kota

I had bought Lenscart spectacles against order number [protected] dated 30th May 2023 at total cost of Rs. 9184, which is quoted inclusive of offered Two year Gold Membership.
Last week, frame of the spects got broken at screw connected point. I went to store in Kunadi, Kota from where I had bought it, requesting for repair or frame.
The staff at the store raised the hands, saying it cannot be done by them, I should have gone...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment