Calcutta State Transport Corporation — Urgent Need for Improved Bus Services on Howrah to Sector 5 Route

Address: Kolkata, West Bengal

Dear Sir/Madam,

My name is Susmita Rauth, and I am an IT employee who recently joined a company in Sector 5, Kolkata. I am writing to express my frustration and exhaustion with the current state of public transportation, specifically the S12 bus service, which I rely on for my daily commute between Howrah and Sector 5.

In my initial days, I traveled on almost every bus route from Howrah to Sector 5, and I found that the S12 bus takes the least amount of time, approximately 1 hour and 15 minutes with average traffic. However, despite this time advantage, I soon realized that the S12 buses are very few and far between. Often, we have to wait a minimum of 30 minutes or more for the next bus, and when it finally arrives, it is so overcrowded that passengers are forced to hang on the doors, traveling in extremely unsafe and uncomfortable conditions.

I work in a small company, and my salary only allows me to afford bus transportation. My job requires 9 hours of work, and with the additional 2 hours of commuting each way, plus the irregularities of the S12 bus service, my travel time is extended even further. This has severely impacted my well-being and quality of life, making it increasingly difficult to manage.

Sector 5 is known as the IT hub of Kolkata, and the number of commuters is far greater than the current bus services can accommodate. It is disheartening that the West Bengal government has not taken adequate steps to address this issue, leaving us to endure such harsh conditions daily. I have reached my limit of tolerance. If this situation does not improve, I will be left with no choice but to resign from my job and seek employment outside Kolkata or find a remote job where I do not have to endure such hardships.

Today, I waited for the S12 bus from 8:15 PM to 9:20 PM. Only one bus arrived at 8:45 PM, but it was so overcrowded that I had to book a Rapido, which cost me a significant amount of money. I finally reached Howrah at 10 PM. I cannot continue to travel like this anymore, and this may very well be my last month traveling to Sector 5.

I sincerely hope that someone reads this and understands our plight. The current situation is unsustainable, and immediate action is required to improve the bus services on this route.

Thank you for your attention to this matter.

Yours faithfully,
Susmita Rauth