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Can Fin Homes — Foreclosure letter

I requested a foreclosure letter from Canfin Bank to transfer my loan to another bank. It has been 45 days since the application was made and they still say it will take about 10 days. This is a very long period. They are playing games now. my loan number is[protected].
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    Can Fin Homes Phone
    +91 98 4415 5881
    +91 80 2226 6430
    +91 80 2656 7631
    Can Fin Homes Address
    No. 29/1, Sir M N Krishna Rao Road, Basavanagudi, Bangalore, Karnataka, India - 560004
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