CC Avenue — Ccavenue Order Awaiting even after payment is done

I was doing an online purchase from the casioindiashop.com website using my HDFC bank debit card. The amount Rs.8, 500 got deducted from my account through CCAvenue but the order was not confirmed. The status was "Your order # (some number) is Awaited". I tried reaching the technical support or service team of CCAvenue but no response still.

The casino India shop is also not showing my order details. It says "You haven’t placed any orders yet." It's been 2 days already. I haven't received any response from either of the two companies.

Please help to get this resolved.
Thanks
Aniket Lotake
Was this information helpful?
No (2)
Yes (6)
CC Avenue customer support has been notified about the posted complaint.
 
1 Comment

Comments

All transaction has been done successfully but money has not been deducted and still it is showing ORDER IS AWAITED. By what time it will be rectify?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    CC Avenue
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    837
    Pending
    0
    Resolved
    144
    CC Avenue Phone
    +91 22 6742 5555
    +91 22 2600 0816
    +91 22 3291 3622
    CC Avenue Address
    Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai, Maharashtra, India - 400054
    View all CC Avenue contact information