[Resolved] CC Avenue — payment is not send to merchant site.

Vivek347

from Ambala, Haryana

Jun 13, 2018

Address: Sonipat, Haryana

Website: Dcrust.ac.in

Sir, i made a payment of 1021 rupees from my paytm account to dcrust university. This is last date for registration. It is showing redirecting to merchant's website from 1.5 hour. Please solve this as soon as possible till tomorrow. It's order no. Is #[protected]. So, please proceed this payment till tomorrow. Please solve my this issue as soon as possible.

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Jul 15, 2018

Complaint marked as Resolved

CC Avenue customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2018

CC Avenue Customer Care's response Dear Customer,

This is in reference to your mail

Your transaction for the order number: 182451 and CCAvenue ref #[protected] for INR 1021.83 has been successfully processed through CC Avenue and forwarded to your merchant :http://dcrustadmission.org

We would like to inform you that CC Avenue is an online Credit / Debit card processing Company for your merchant and we do not play any role in delivery of the products / services as assured by your merchant .

If you wish to have further clarifications regarding the order, delivery we suggest you to kindly get in touch with your merchant.

Please note that cancellation/refunding of transaction is a process which is always initiated / carried out by your merchant and CC Avenue cannot intervene in it.

If you require any further assistance, please do not hesitate to contact us.

Regards,

CCAvenue Team.

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Comments

Burhanuddin Patel

from Mudigere, Karnataka

Jul 5, 2018

I just booked online gas from Bharat gas booking.
Transaction success, but in the bharat gas portal, it shows payment failar
While payment is already deducted from my account.
Kindly refund my amount or credit amount to the gas booking service, so status can be updated.
Transaction no=[protected]