Cera — angle cock with wall flange

Address: Udaipur, Rajasthan, 313002

Service request no. : c[protected]
I have raised complaints on 27th june 2018 against leakage of angle cock (Wall flange) faucets; the service person comes within 3 days but the service person was so stupid that he damaged the other inlet concealed water valve, he stopped the water in my bath-toilet and neither he correct the cera faucet as he doesn't have the accessories. I have called him couple of times and his manager as well but from 30th of june they are telling a story.
My question is that if he doesn't have accessories for cera faucet then why he operated other concealed valve and damaged it.
I believe in cera quality of sanitaryware and kitchensinks as i am having it at another home but i really feel unhappy behind the cera udaipur service man and manager response.
Even he damaged the valve and couldnt correct the cera' faucet he closed the service request and resolved it. As within few hours i got the message that your service request is resolved. How these persons are fooling the customers and making distrust the loyal brand "cera". I am seeking for the solution to correct the faucet and damaged valve which was done by cera service man.

Regards
Kalpesh
[protected]
Udaipur, rajasthan