Cera — defective commode (bathroom fittings)

Address: Pune, Maharashtra, 411029
Website: Cera complaints for products

We had recently fitted high quality commode in the bathroom with 7 year warranty. The ezpectation was that it will last long and will not have any complaints, espexially not so soon. Now to our surpeise we have found a crack in the commode. When i tried to complaint to the distributor for a rwplacement he mentioned he is helpless and i need to contact the company. What is the uae of a warranty then??? We urgently need a replacement through the distributor in pune else we will take it ahead to the next level. If any verification is required we will send photographs to the concerned team.
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I have bought new Cera Siamp model cistern from Mohali, Punjab shop. After installation we have found that it is not working and water is coming our directly to commode without pressing flush button.
Kindly look into this.

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    Pune
    Maharashtra
    India
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