[Resolved]  CESC (Calcutta Electric Supply Corporation) — Misbehavior, threatening by dy manager commercial and meter not reading consumer no [protected] and [protected]

Address: Kolkata, West Bengal

This is to inform you that we have been making payments pertaining to the bills for the entire tenure specified and it is evident from the payment schedule that there is no outstanding amount on the same.
Hence the intention for not allowing the meter to be accessed is not correct.

Without understanding the problem of the consumer and not providing any resolution to us, Madam Simita Chakraborty, Dy Manager Commercial lodged an allegation against our family on 18th March 2014 (afternoon) over telephone that we are not giving access to the meter. This is not correct.

We reside in the said premises of 39 Kankulia Road Kolkata 700029 since a long time as a respected household citizen.

Since Dec 2013 we have been following up with your Mandevilla Office with your Dy. Director for meter reading of the two consumer nos. [protected] in the name of Sri Bijoy Krishna Goswami and [protected] in the name of Smt Shanti lata Goswami.

Recently due to certain medical emergency and trauma, my family had to undergo several visits to certain medical institutions like Tata Medical Centre, EEDF and Woodlands Hospital for undergoing treatment during day time. We have sufficient proofs to substantiate the same. This matter has been informed several times verbally and visits by our family members to the Hon. Dy. Director at Mandivilla Gardens CESC office. Understanding our reputation and payment trend, he had been kind enough to attend the query and he confirmed that your colleague (CESC Officials) will take prior appointment to get the reading done but same will be only once. We agreed to his resolution. He even guided us to convert into a prepaid meter.

But in spite of his assurance and kind guidance, nobody did take prior appointment w.r.t meter reading.

Then we tried to call Madam Simita Chakraborty several times at your contact no. [protected] on various dates between 28th Feb 2014 to 6th mar 2014 as this number has been endorsed on the CESC Bill front page for addressing Bill related issues. But to our surprise this phone was not responding to our calls. After few days the no [protected] was picked up and we could speak to Madam Simita Chakraborty. She also assured on the same lines that prior email will be sent along with timings in order to facilitate us.

Fortunately we received an email which described that the meter would be read on 18th March 2014 without any timings.
My family members were existent in the said premises and waiting patiently for the meter reading to happen on your scheduled date i.e. 18th March 2014 but nobody turned up for this valued job to the best of our knowledge.

When we called you after several attempts to address the issue and rescheduled timings or any legitimate solutions and tried to engage with you patiently, we were treated very rudely by you over telephone and received blunt threatening that these two lines will be disconnected and we might address the issue to who so ever in India.

We believe we are the consumers of a leading brand of Electric Supply in Kolkata and we have to bear such brilliant threats for CESC officials as we don't have a choice to migrate to other service provider.

Without resolving any issue, we were threatened by Madam Simita Chakraborty several times on 18th March 2014 without any logic.

In order to resolve the issue, we only request you to arrange for a formal visit at the earliest to facilitate reading for the two consumer nos. [protected] in the name of Sri Bijoy Krishna Goswami and [protected] and intimate us with the units consumed.

Please do the necessary adjustments against the consumer nos.

Lastly, we request you to please facilitate our rights and enable smooth customer service.

Regards,

Goswami