[Resolved]  CESC (Calcutta Electric Supply Corporation) — Rapid power fluctuation in "Dipanjali" , 1608 /1 & 2 MUKUNDAPUR, Kolkata 700099

Address: Kolkata, West Bengal

I am writing this complaint on behalf of all the 14 residents of this twin building complex, situated bang opposite AMRI Hospital, Mukundapur. Since last 4 ( four ) days, there have been rapid power fluctuation, bringing at times the refrigerators and AC machines almost at halt. Fearing, heavy damage to those units in particular, we are forced to keep them off which is resulting into rotting the items in fridge as well as without sleep at nights. This has become unbearable & life threatening for those heart patients and newly born children living in the buildings, suffering sleepless nights when the temperature in the city is currently hovering between 40 - 41 degrees. Frantic calls made to the concerned engineer of CESC were though responded by sending technicians, but the diagnosis of the technicians and advices were, as usual, in that they asked us to check the main line in the building . Surprisingly, the diagnosis was made within 1 minute only by visual checking by using a torch light, like a magician. In the last year also the diagnosis & remedial advices were same when we went through this suffering which later was found incorrect in that no default was found in our building line on checking by licences electrician, since the building is only 2 & 1/2 old. We are not the default-customers of CESC and we pay the bills through our noses. The salaried employees may take the liberty of being lackadaisical & take salaries by not performing their duties but they, including the Controlling Authority, should appreciate the singular fact that they survive only by customers' patronage, therefore, they are pitying the customers. I have been constrained to use sarcastic words but only to bring senses of the people for the stated dismal attitude & affair. Hopefully, they will be awakened and do something to relieve us from such inhuman suffering.