[Resolved]  Christian Medical College — CMC Hospital Vellore: Patient ID 970304P- Bed Prakash Shaw (Complaint)

Address: Kolkata

To,
Christian Medical College

Vellore District
Tamil Nadu
India
632004

Patient ID-970304P Bed Prakash Shaw
I (Prashant Kumar Shaw. S/O- Bed Prakash Shaw) am writing to complain about admission billing for my father’s treatment. My father was admitted in CMC Vellore hospital from 07.03.2023 to 14.03.2023. I was way sure to get a good treatment from CMC Vellore hospital but did not get proper response.

Kindly find the below mentioned point:

I have booked an appointment (07.11.2022) in CMC hospital for ENT-1. After all examination doctor suggested me to visit General surgery, Neurology and Dental. Based on Doctor’s internal referral I got all appointment.
After visit all above-mentioned department, neurology department confirmed me to do surgery and they give operation date by Jan first week (Due to financial issue operation was postponed from my side)
Finally, I got a call (03.03.2023) from Neurosurgery department and confirmed to come hospital for the surgery.
My father got admitted in hospital by 07.03.2023 and Doctor confirmed the operation date 10.03.2023. Suddenly doctor postponed the operation from 10.03.2023 to 15.03.2023.
In between hospital done repeat MRI, CT scan and X-ray test and daily blood test. (Report attached for reference)
Finally, on 14.03.2023, Doctor changed the plan and they cancel the operation and referred to General surgery and I paid hospital Bill 37365.00+repeat MRI & CT scan charge. (Based on my insurance, I planned for this treatment but during discharge time I have paid cash- Hospital suggest to cancel insurance and paid cash for admission).
If hospital taken an admission for operation/surgery and without surgery doctor given discharge, then why Hospital is charging 37365.00.

Based on Nov'22 month MRI reports, why doctor not taken this kind of decision in Nov'22.

Why this type of decision taken after admission. They should take this decision in OPD based on MRI & CT.

Due unnecessary bill 37365.00 I am out of fund and taking loan from family for general surgery.

Now I am expecting the payback from your hospital authority as prompt as possible.

I look forward to your timely response.

Regards,

Prashant Shaw