Chronopost — scam of courier

My friend did courier of documents by chronopost from paris on friday[protected] and paid 79 euros, they said it will be reached on destination by monday or maximum tuesday. But they handovered this courier to dhl on[protected] monday evening and they mentioned there this courier as a "normal parcel" instead of documents so it came by normal process to india and went through custom clearance office and still i didn't get this post and today in the morning i got one message from dhl of asking more 1907 rs to receive this.
It was my important papers for visa appointment and we paid so much money to chronopost and they provide wrost service ever seen, asking for money and no service as they committed. No reply for emails and calls.
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