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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Nov 29, 2025
Complaints 1302
Resolved
661
Unresolved
641
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 16

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S
Samarth748
Oct 20, 2022
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I booked 2 tickets of doctor g at db mall bhopal for 20 october 2022 on 19 october 2022 my money got deducted but the tickets were not booked so please refund my money as i have booked again and therefore i’m attaching the payment details
+2 photos
Nov 26, 2022
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2022
Cinepolis India Customer Care's response Hi Samarth,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis
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    Tushar suresh kale
    Oct 16, 2022
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    Resolved

    Address: At jawarabodi post sathgaon ta.chimur dist chandrapur

    Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
    Cinema hall in vr mall nagpur But ticket not book
    Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account
    My account details is
    Shown in attached file and Below is bank details which I send money and I want return back on same account

    Here’s my Jupiter (Federal) account details:

    Name: Tushar Suresh Kale
    Account: [protected]
    IFSC: FDRL0007777
    +2 photos
    Oct 17, 2022
    Complaint marked as Resolved 
    Solved
    Cinepolis India customer support has been notified about the posted complaint.
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      T
      Tushar suresh kale
      Oct 16, 2022
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      Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
      Cinema hall in our mall But ticket not book
      Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account
      My account details is
      Shown in attached file and Below is bank details which I send money and I want return back on same account
      Here’s my Jupiter (Federal) account details:

      Name: Tushar Suresh Kale
      Account: [protected]
      IFSC: FDRL0007777
      Cinepolis India customer support has been notified about the posted complaint.
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        T
        Tushar suresh kale
        Oct 16, 2022
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        Address: At. Khapri new rehabilitation colony-441108

        Sir i am tushar suresh kale having mobile number [protected] . I paid money in Cinepolise
        Cinema hall of VR mall in nagpur But ticket not book
        Due to some issue. But in my side money had deducted from my account. So staff said money refund to me but till money was not received to my account . I call to vr help desk but problem not solved.
        Cinepolis India customer support has been notified about the posted complaint.
        Oct 16, 2022
        Updated by Tushar suresh kale         Sir solve my problem 24 hr completed but problem not solved. I attack my relevant documents.

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          M
          Mr.kushal
          from Mumbai, Maharashtra
          Oct 15, 2022
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          Hi this is Kushal i have booked 2tickets for doctor G movie for 16th Oct-22 from Cinepolis app, money got debited but tickets are not showing on app, also no mail/sms received.
          Ticket confirmation needed or refund the money if received.
          Attaching Screen shot of payment.
          +1 photos
          Cinepolis India customer support has been notified about the posted complaint.
          View replies
          Hi Mr.kushal,

          Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

          Regards,
          Team Cinepolis
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            A
            Akhil Raveendranathan
            Oct 15, 2022
            Resolved
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            Resolved

            Very disappointed from Cinepolis kochi. We are not able to see the video playing only video. It happened couple of times. we never expected such stupid things from Cinepolis. We lost our time people are frustrated. Kindly do the immediate action ASAP
            Location : Kochi
            Central square
            Cinepolis
            Screen 6
            Movie ; ini uttaram
            +1 photos
            Dec 1, 2022
            Complaint marked as Resolved 
            Cinepolis India customer support has been notified about the posted complaint.
            Verified Support
            Oct 19, 2022
            Cinepolis India Customer Care's response             Hi Akhil,

            Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

            Regards,
            Team Cinepolis
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              M
              Milan#219
              from Cuttack, Odisha
              Oct 13, 2022
              Resolved
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              Resolved

              Address: Cinepolis Esplanade Bhubaneswar

              I booked 3 tickets for one piece film red on 6th October, 2022 (venue Cinepolis Nexus Esplanade Bhubaneswar) through Cinepolis Android app but then i paid through phone pe upi after that I've not received any tickets or e-mails, i even have that screenshot of successful transaction on phone pe but i haven't got any tickets, please Refund my money and resolve my problem.
              +1 photos
              Nov 14, 2022
              Complaint marked as Resolved 
              Cinepolis India customer support has been notified about the posted complaint.
              Verified Support
              Oct 14, 2022
              Cinepolis India Customer Care's response               Hi Milan,

              Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

              Regards,
              Team Cinepolis
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                R
                Raazib Khan
                Oct 13, 2022
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                Tried booking tickets via the Cinepolis app, however the amount for deducted, paid through gpay but ticket is not booked neither did receive a refund.
                Cinepolis India customer support has been notified about the posted complaint.
                View replies
                Hi Raazib,

                Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                Regards,
                Team Cinepolis
                Reply
                Hi Raazib,

                Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                Regards,
                Team Cinepolis
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                  M
                  Manjunathnaidu21
                  from Mumbai, Maharashtra
                  Oct 11, 2022
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                  Today one of my complaint got resolved by Cinepolis.but my 11 months complaint by Cinepolis is not resolved still.i booked tickets for 900rs but amount got debited but ticket was not issued. Utr no[protected]. Please check and solve my problem
                  +1 photos
                  Cinepolis India customer support has been notified about the posted complaint.
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                    M
                    MeghaVen
                    Oct 11, 2022
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                    Resolved

                    I have booked 2 tickets for Kantara movie at Cinepolis Orion East, I have made payment, money is debited, yet to receive ticket, I have booked on 11th October, show is tomorrow at 12:10, please send ticket
                    +1 photos
                    Nov 13, 2022
                    Complaint marked as Resolved 
                    Cinepolis India customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 13, 2022
                    Cinepolis India Customer Care's response                     Hi Megha,

                    Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                    Regards,
                    Team Cinepolis
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                      M
                      Manjunathnaidu21
                      from Mumbai, Maharashtra
                      Oct 11, 2022
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                      Resolved

                      Amount has been debited from my account but ticket not booked.i made of payment of 900rs for 4 tickets for kantara movies on 3.40am 11/10/2022 but ticket was not issued but amount was debited from bank.please check my mobile number-[protected] upi ref no[protected]
                      +1 photos
                      Oct 11, 2022
                      Complaint marked as Resolved 
                      Amount was refunded to my accy
                      Cinepolis India customer support has been notified about the posted complaint.
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                        V
                        Venkatesh05
                        Oct 10, 2022
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                        Address: CTS No. 4784B, 3rd Floor, Urban Oasis Mall, Gokul Road Urban Oasis Mall, Hubballi, Karnataka 580030

                        On 1st Oct, we tried booking 4 tickets for Vikram vedha movie show at 7:15pm in your cinepolis website (www.cinepolisindia.com).

                        Unfortunately amount was debited from my UPI account but booking was not confirmed.

                        I discussed with Cinepolis manager in Hubli, Karnataka. He told he will raise refund request but even after 10days no refund is processed.

                        Request you to please expedite and provide the refund immediately.

                        UTR transaction reference number:[protected]
                        Transaction number: T2210011706566256075407
                        Transaction amount to be refunded: 860.
                        Cinepolis India customer support has been notified about the posted complaint.
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                          V
                          VivekVk
                          from Mysore, Karnataka
                          Oct 9, 2022
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                          Resolved

                          Address: Bangalore

                          Very bad experience last time I have visited here during the show the hall was not at clean and sound was also so poor after giving the feedback I got the cal from manager and hey appolise for the issue and offered me 2movie tickets any time any show now if I cal them they saying it's wrong number very bad commitment so please don't visit to cinepolis and dnt believe them any time anywhere this was his number [protected] fraud manager
                          Nov 11, 2022
                          Complaint marked as Resolved 
                          Cinepolis India customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 10, 2022
                          Cinepolis India Customer Care's response                           Hi Vivek,

                          Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, email id and exact cinema location so we can assist you further.

                          Regards,
                          Team Cinepolis
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                            A
                            Ajithkumarm123
                            from Bengaluru, Karnataka
                            Oct 8, 2022
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                            Resolved

                            Address: Cinepolis nexus shanthiniketan

                            I have booked ticket through cinepolis application. Payment was done through PhonePe, Amount got debited but there was no confirmation on tickets either through mail or message in mobile number. Please check and initiate the refund for the same . Attached the screenshots
                            +1 photos
                            Oct 10, 2022
                            Complaint marked as Resolved 
                            Refund received the next into the source account. Thank you for the immediate resolution
                            Cinepolis India customer support has been notified about the posted complaint.
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                              V
                              Venkata Srikanth D
                              Oct 3, 2022
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                              Resolved

                              Money got deducted but tickets not booked

                              Hi Team,

                              I have tried to book tickets through cinipolis mobile app did payment through phone today money got deducted but haven't got confirmation on tickets. Kindly check and refund the same.

                              Below are transaction details:

                              HDFC Bank: Rs 354.00 debited from a/c **8569 on 03-10-22 to VPA cinepolisindia.[protected]@hdfcbank(UPI Ref No[protected]. Not you? Call on [protected] to report

                              Transaction...
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                              G
                              Gunashri R P
                              Sep 29, 2022
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                              I have paid rupees 810 for ponniyin selvan movie at Cinepolis ETA mall Bangalore via the cinepolis app. The amount was deducted from my account but I did nor recieve the tickets.
                              Cinepolis India customer support has been notified about the posted complaint.
                              View replies
                              Hi Gunashri,

                              Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                              Regards,
                              Team Cinepolis
                              Reply
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                                N
                                Navneet Bhat 18M4528
                                Sep 26, 2022
                                Aug 21, 2023
                                This thread was updated on Aug 21, 2023
                                Resolved
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                                Resolved

                                Payment done but didn't receive ticket

                                Address: Hubli

                                I had booked tickets for a movie called KANTARA in Cinepolis hubli through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section....
                                +1 photos
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                                Kishore Freddy
                                from Chennai, Tamil Nadu
                                Sep 25, 2022
                                Resolved
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                                Resolved

                                Amount deducted but ticket not booked, Looking for Refund

                                Address: Thoraipakkam, Chennai

                                Kishore Anand from Chennai, India. I booked a ticket for Vendhu Thanindhathu Kaddu at BSR Mall Chennai (Thoraipakkam). The payment was done through Gpay. The amount was deducted but the ticket was not booked. I checked my email (including spam) but there was no confirmation email. Refund was not initiated. I have attached the screenshot of the booking screen and the payment for your reference.

                                Kindly do the needful, please...
                                +2 photos
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                                M
                                Mayuresh Jaysing Chavan
                                Sep 20, 2022
                                Resolved
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                                Resolved

                                Address: Sri Sai Bungalow, Lane 2, Pathare-Thube Nagar, Kharadi Bypass, Behind Hanuman Super Market

                                I made payment from Paytm & transaction was successful. But ticket wan't booked & no refund was initiated.
                                Movie Name: Avatar IMAX 3d
                                Multiple: Cinepolis Westend Mall- Pune
                                Time: 4.15pm, 23 September 2022
                                +3 photos
                                Oct 25, 2022
                                Complaint marked as Resolved 
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 22, 2022
                                Cinepolis India Customer Care's response                                 Hi Mayuresh,

                                Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

                                Regards,
                                Team Cinepolis
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                                  saurabh25rawat
                                  from Bhiwadi, Rajasthan
                                  Sep 19, 2022
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                                  Address: Cinepolis Cross River Mall Shahadra

                                  Two seats were booked in Cinepolis Cross River Mall, Shahadra - G5, G6 Executive.
                                  audio were poor was ear paining, Seat was broken, Ac wasn't working Audio quality was poor this was already mentioned to Mr. Aman there the only Compensation was a Recliner seat, my whole experience was spoiled didn't enjoyed the movie . and there was no apologies even .
                                  U pay good money to have this poor experience, if i would have know i would have gone to any local theatres.
                                  +1 photos
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  Sep 21, 2022
                                  Updated by saurabh25rawat                                   there is still no update with this .
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