Citrus Payment Solutions Complaints & Reviews

I paid the current outstanding airtel postpaid bill today (15th feb 2017) using netbanking mode of transaction. Half way through the transaction, the screen showed up that 'Payment was unsuccessful'. But the amount (2875) is debited from my account but the payment was unsuccessful. Reference number of the transaction is[protected]. Kindly look into this matter ASAP. Please refund or update my balance.

I paid a payment by citrus but i added s
Card.
I paid my covocation fee from ignou site but i added my credit card details by mistake .

Kindly help me to delete.
I also wanted to sign in nd sogn up on citrus site. But when i want to login ot is showing no registered account and when i wanted to sign up it is showing already registered.
I am not getting what to do now.

I want to delete that saved card how can i do that

Please help me asap
Thanks

Hi,
I have made a online payment of 673.51 to svs gas agency on 24/01/2017 by using icici online payment mode.. i did not get confirmation of successful transaction but amount was deducted. there was no reference id generated. if transaction was successful, i need to provide proof to gas agency and the receipt was not generated. please assist m eon this.

Thanks

Dear Sir,
With reference to above, I pawan raghunth patil request you. the refund of amount rs 48798/- transferred on 07/12/2016, transaction id sbi is IGAAJWNWH1 and citrus reference no [protected] as I have tried to book Air ticket through Go Air website and paid then state bank of India net banking facility through my a/c was debited my ticket was not booked so I contacted to customer care as per their advise so I have initiate another transaction for booking a ticket and second transition was successful with state bank of india reference no. IGAAJXLRE2 citrus Ref No. [protected]. However till date I havn’t received the failure transaction amount when I contacted to my bank they replied that as per merchant confirmation both transaction are successful a processed so they are not able to refund me so request you to kindly verify your end and refund the amount

Thanking you
Yours faithfully

Pavan R Patil
shiv colony bhusawal
+91 [protected]
[protected]@gmail.com

I made payment for bigbasket BBO[protected] and my account has been debited
585 rupeees. The reference id for this transaction is
INB/[protected]/CITRUS PAYMENT SOLUTIONS.
But my order status says its awaiting for payment. Please update the
order status to paid as i have made payment through online netbanking
and above are the transaction details.

I payed around 11:07 am an amount of 1165 rs through hdfc netbanking via citrus to mepinfra pay. The amount got deducted but my tag did not get recharged. I used immediately another payment gateway and payed via hdfc netbanking and it was successful. Citrus has consumed this amount. I have bank transaction to prove the same. Please find attached error snap shot. It says internal error. How the payment gateway allows amount to be debited from the account when there was internal error in the processing and without corresponding service being offered which in this case is tag recharge. This is shrude way of amassing consumer's money in their wallet. Imagine this gateway being used for billions of transaction;even if they accumulate thousands of rupess from million of transaction they can chime in lot of money with accumulated interest even before remitting the original amount to consumer. I ask consumer forum to take deeper look on way citrus is operating and investigate their fraudulent and corrupt practices.

Hello everyone,
i made a payment to hathway internet service provider by citrus payment gateways i got message that payment failed but amount debited from my canara bank account. i messaged several message to hathway with statement clearly states citrus name but they got denied message from citrus.i contacted bank but they told payment has been transferred to citrus.
worst service provider may be they are fraud...
Please connect together to call me so that we can do legal case against these fraudsters...mail me at [protected]@gmail.com
...

I paid bill for airtel 4g number [protected] through "My airtel" mobile app through hdfc netbanking. I received response from citrus payment as transaction declined. but the money is debited from hdfc account.
on January 11, 2017.
Hdfc banking details on transaction:
Cheque/ref no[protected]
Narration:[protected]/CitrusAirtel
airtel txn ID:[protected]

Below are the details of the transaction I made to pay the ICICI Prudential premium from HDFC bank and its been 2 days have not heard anything on this. Premium is still unpaid whereas amount is deducted from bank account.

Narration [protected]- CitrusICICIPrudentia
Ref No.[protected]

I have sent an email to ICICI Prudential team as well but no update from them. Also, as per bank they have no role to play in this. Lodging a complaint.

I have used citrus pay to recharge my airtel no [protected] for 50 rupees through net banking corpretail.com on 31/12/16 at 9.54 pm. The amount has been debited from my account but i get transaction incomplete page and i am not recharged with particular amount. The otc no is [protected]. Please check it immediately and do the needful. If the transaction is incomplete refund the money, if the transaction has hapenned recharge should be done.

Sir this is abhishek pandey, we recharge successfully four time many mobile numbers, but one transition is 40 rupees amount in uninor no-[protected] is not done. My 40 rupees amount is dedicated in credit card no. [protected] date-31/12/2016 time-11:30 am but session is out, uninor number - [protected] is not recharged and payment is also not refund in my creadit card account. Sir kindly pursue to settle my dedicated amount is settle. My mob no [protected], email add [protected]@rediffmail.com

Dear sir,
There has been an issue with my refund of 5000in my bank account from Citrus wallet
I had made a withdrawl of Rs 5000 from citrus wallet to my bank account on 21/12/2016
I was supposed to get the refund of Rs 5000 within 4-7 days. Whereas my status on the site shows amount sent to bank but I have gotten no such amount on my bank account. Please take into consideration my problem and make the refund ASAP. I have tried to call on customer care service but it charges my balance and no one responds.

User name : SHOUVIK MITRA
Ref id: 30000163586356144334647
User id : shouvikmitra.[protected]@gmail.com
Phn no. [protected]

Bank acc details :

Name : SHOUVIK MITRA
Acct Number :[protected]
Bank IFSC : DBSS0IN0811
MMID : 9641409

REFUND THE AMOUNT. sir my name is muruganandhan .i have applied exam of bank of baroda .after the application process.next stage of mode of payment option comes .the amount of 400 rupees paid in the transaction on line transfer.the transfering the amount of 400 rupees is not process.failed comes and expired will comes.the amount also taken sir.so please kind me return and refund the amount quickly sir.

I have submit on line exam fee on Dec 28, 2016 11:50:39 PM for MPPSC FOREST SERVICES through net banking against Application no PFS[protected]. According to CITRUS my transaction with MPOnline using Citrus was successful, but Mponline status shows that fee has not paid yet. I did contact mponline customer care but she told me that Citrus has not transferred the money. Please refund my Amount of Rs. 540 (FIVE HUNDRED FOURTY ONLY)

From Arpit Bhargava.(Indian Institute Of Information Technology, Jabalpur)
email id [protected]@gmail.com
Mob No [protected]
CITRUS Ref. no.- [protected]
ATTACHMENT :
Screen Shot of CITRUS's mail

Dear sir,
This is Faizal Shaikh customer id :- 1520516. Today I was trying to renew my broadband connection plan through online and renewal amount was 6325/- INR. I completed payment process and at the same time session was expired so I tried again and second time I have received hatchway online payment receipt. But now the issue is 6325 /- deducted twice from my account.

Kindly advice what should I do next ? here I have attached the screen shot of bank SMS

Contact number +91 [protected]

I have paid rs 2295/_ on 25 dec 2016 at 6pm towards my exam fee but i have not received the receipt of same so please send me the receipt at the earliest i have to submit this receipt at the institute within two days so please send it on my email payment reference no. Is [protected]igaamnxjm2 i have to submit this receipt before 29 dec 2016 for my admission in second semister of my b. Tech course if i will not submit this receipt to my college before 29 dec 2016 i will not get admission and my whole year will get waste so it is very important for me to submit this receipt please do something so i can submit this receipt at proper time or guide me how can i recive the recipet so i can submite it please guide me or sent the receipt.

I have submit on line exam fee on dt 21.12.2016 of class xii for nios april exam 2017 through my hsbc credit card against roll no[protected]. After coalition the password entry it was display that not success full/time out error. But i have received massage two times. When i checked my hsbc account then two times of amount rs 1278.85/= debited from my a/c to your account ie citrus payment but not success any time. Please refund my amount of rs. 1278.85 x2=2557.70/= (Two thousand five hundred fifty seven and seventy paise.

From madhup kumar. (Advocate delhi high court)
My card datails hsbc credit card no 4862xxxx00245564
Name on the card madhup kumar.

My email id [protected]@yahoo.com.
Mob no. [protected]

I Have ordered Infocus M370i from shopclues on 14th November 2016. And made a prepaid payment. The company cancelled my order without notice after waiting 20 days for delivery. The refund is credited at 8/12/16(they said it) via Citrus pay. But today is 20th dec 2016 still not getting that refund its been 11 days. Is there anyway to get back my money, should i go to consumer forum and court. Please help me
ARN 75503726344010487665406 this is the provided code please trace

I Have ordered Infocus M370i from shopclues on 14th November 2016. And made a prepaid payment. The company cancelled my order without notice after waiting 20 days for delivery. The refund is credited at 8/12/16(they said it) via Citrus pay. But today is 20th dec 2016 still not getting that refund its been 11 days. Is there anyway to get back my money, should i go to consumer forum and court. I want to case a file on this issue. Please help...

I was paying through net-banking (ICICI) and towards the end of transaction when I paid from my bank website I got redirected to citrus wepage showing session expired.
Then I checked my bank account balance, the amount was deducted from there, but then I open my dashboard in Bigbasket.com I was still showing that amount hasn't been paid yet.
Please assist me in this matter.