[Resolved] City Union Bank — irresponsible staffs at mylapore branch

Sriram2560

from Chennai, Tamil Nadu

Sep 29, 2018

Address: 600004

Website: www.onlinecub.net

Hello,

My name is sriram. I had opened a current account in name of sahanas - live the dream a month back. It took 21 days for them to deliver a cheque book and one more week to deliver net banking details. That too because of repeated calling and coordinating.

Now i have been calling them for debit card. They told i'll receive it in 1 week. Its been almost 2 months. On questioning the staff, he told the card got returned since i was not present at the address. I was very much there. On questioning the mode of post of card and reference number, the staff could not answer and simply told they'll initiate again.

I'm yet to receive my debit card. I consider opening the current account at this branch as one of my worst banking decisions and will soon migrate to another bank based on their response to this issue.

Thank you,

Bank details
City union bank, mylapore
Ifsc - ciub0000279

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Oct 31, 2018

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2018

City Union Bank Customer Care's response Dear Customer,
Our Complaint registration site has been designed to capture relevant details and thus help in effective grievance resolution.Hence, We request you to register your specific complaint if any at www.cityunionbank.com/web-page/grievance. Your specific response will help us assist you.

Regards.
CUB

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Comments

Deenad63

from Nagercoil, Tamil Nadu

Oct 10, 2018

Not proper response for account opening and gold loan for employee.

Deenad63

from Nagercoil, Tamil Nadu

Oct 10, 2018

I am approach for newly account opening for gold loan City Union Bank Avadi branch.. I have also kyc properly that the time employee will be delay for account opening and told for came next day. I want to bring this to your kind attention that the staff in your bank branch does not behave properly. They are always busy in their personal gossips.