[Resolved] City Union Bank — jewel loan

Saisruthi

from Kottayam, Kerala

Sep 1, 2018

Address: Chennai, Tamil Nadu, 600100

I am having a sb account with cub perumbakkam branch since last few years. I had taken jewel loan few occasions. But last time i had kept in two accounts. I was not explained anything about agri or non agri category. Also they said the renewal will be after 11 months. They never informed me anything about paying monthly interest but while closing i found too much interest and i found in the statement that compound interest is added. If i was informed i could have paid monthly interest. Because of their lack of communication i had to pay almost 10000rs extra. This is real exploitation of our hard earned money

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Oct 6, 2018

Complaint marked as Resolved

City Union Bank customer support has been notified about the posted complaint.

Sep 01, 2018

Updated by Saisruthi Because of my bitter experience and worst service I have opted to close my account with CUB Perumbakkam branch

Sep 01, 2018

Updated by Saisruthi This is one way of exploiting our hard earned money. It's bank's responsibility to explain clearly the terms and conditions. But while applying loan they don't explain anything clearly, but while closing they simply say I could have read the terms and conditions before signing. It's ridiculous, very disappointing from bank end. When we ask anything they give irresponsible and irritating replies.

Verified Support

Sep 03, 2018

City Union Bank Customer Care's response Dear Customer,
Our Complaint registration site has been designed to capture relevant details and thus help in effective grievance resolution.Hence, We request you to register your specific complaint if any at www.cityunionbank.com/web-page/grievance. Your specific response will help us assist you.

Regards.
CUB

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Comments

Preethi Manohar

from Chennai, Tamil Nadu

Sep 18, 2018

I had initiated a recharge in paytm which had failed. The amount of rs.51 has been debited and still not credited. I request you to resolve this issue as soon as possible.