City Union Bank — Monthly Maintenance Debit card and sms charges

Your bank as been charged 800+ rupees for maintenance debt card and sms charges for last 1.5 months and I bought agricultural gold loan for 4% but they have charged me 7.5 percent they said 3.5% will be credit to your bank account directly for it has been 2 months still i did not recived scam? or fraud?

Kindly please revise my charges amount.

note: your gudiyatham branch there is no proper reply from them they said we will revers the charges with 10 days but still i didnt get but after that also charging