[Resolved]  City Union Bank — releasing our gold item

Address: Meerpet pincode 500058, Hyderabad, Telangana

I am srinivas s/o late karibandi laxman rao who having an account in city union bank a/c no:[protected]. Year 2019 month of march 5 th my father passed away due to cardiac arrest and 13.04.2019 we went to the bank and informed the same to bank staff to close the account as well as he kept some gold wt:21.90 grams and took loan rupees 30141/-. When they understood that my father is no more, first they requested us to pay the out standing of rupees 6700/- to settle the loan. As per their guidelines we have paid the rs:6700/- and submit the death certificate after one month. After submitting the death certificate being nominee my mother also came to the bank and requested to close our all accounts and release our gold. Then bank team ignoring her request and asking to get the legal heir certificate. It's just 22 gms of ornament and availed loan 30000/- and paid the total amount after my father death and still struggling to get the ornament back.
Even we approached advocate for legal heir certificate and understood it will cost rs.25000/- and it will take more than one year time to get it. For worth of rs:65000/- item bank forcing us to spend rs:25000/- as well as more than one year mental agony to 60 years aged female, is this justice to customer who believed and trusted a bank.
If bank seriously consider my father presence how they took the money from us after his death which informed by us. And what is the use of nominee when they don't consider my mother to get the gold back after all clearance.
Please do the justice for 60 years old lady

Thanks & regards
Srinivas karibandi
Contact no:[protected]
S/o k. Laxman rao