Hello sir / madam,
I had done my international flight from dubai to india few days back. Now because of some emergency, i can't fly on same date, i contacted cleartrip to amend my ticket to new date or cancell it. I got no clear answer from the team. Very poor service, full of wrong commitments. Executive had no idea, how to help me with my amendment or cancellation? He said someone will call me back with solution in next 2 hours. No one has called me back. My flight is on 2nd at 00:05 from air india.
Completely disatisfied with cleartrip services. No email id, no proper office, even a contact person to speak with.
Kind regards
Javid sheikh
On mon, 1 apr 2019, 08:04 cleartrip support, wrote:
Cleartrip
How was your interaction with our customer support team?
You recently interacted with divyansh from our customer support team for your flight amendment query. We hope you received the information and support requested.
Satisfied with the experience?
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Not satisfied
Very satisfied
We really appreciate your feedback.
Thanks.
Cleartrip
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Plaese add e-ticket and 1st message of confirmation of booking, which contained conditions of travel, expecially related to change / altretation, and decision of the representative of travel agent, and name of operator.